Re: [otrs] POP3 SSL

2007-08-26 Thread Rico Barth
Hi Mitchell, an OPM is an OTRS package that includes some modules, translation files and others for an additional function. You may install it through Admin-GUI. 1) download Opm http://www.cape-it.de/cgi-bin/show.pl?content=downloads => Mail-Postmaster für OTRS, Framework 2.1.x

[otrs] Re: automatic user creation

2007-08-26 Thread look . ice
Has any one tryied to solve such issue??? Hello All. > > Is it possible to setup automatic user creation uppon first request? so > that there is no need for users to make any other actions to reach their > tickets. > > -- > Best regards > mailto: [EMAIL PROTECTED] > __

[otrs] ORTS user and Cron Jobs

2007-08-26 Thread RT - Christian - OpenSUSE
Thanks Jens, seems like I am almost there. I can send mail through my POP account, but not able to check automatically, using the Cron Jobs?? I have to use: rt:/opt/otrs # ./bin/PostMasterPOP3.pl Message 1/1 ([EMAIL PROTECTED]) Connection to mail.lightgroup.com closed. rt:/opt/otrs # ls .Xau

[otrs] Subject in FollowUp

2007-08-26 Thread Edward Kovarski
Has anyone noticed that subjects on FollowUps in the v2.2.2 are somewhat mangled? For example, the subject on many of our followups appear as, [Ticket#200708251051] [Ticket#20070825 [...] Is this by design? Essentially it looks like it inserts the Ticket# and then the default twenty

Re: [otrs] POP3 SSL

2007-08-26 Thread Mitchell Vincent
Thanks Thorsten! That looks great! However, I'm *painfully* ignorant of all things Perl so I'll have to as a super newbie question. What is an .opm file and how would I go about installing it? On 8/26/07, Torsten Thau <[EMAIL PROTECTED]> wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 >

Re: [otrs] POP3 SSL

2007-08-26 Thread Torsten Thau
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Mitchell Vincent schrieb: > Is there any documentation on setting up OTRS to check a POP3 account > over an SSL connection? > > I've seen it mentioned a few times on-list that this feature might be > in OTRS already, or planned for the near future. Ca