RE: [otrs] duplicate tickets after otrs.cleanup runs

guys i'm not on this version yet but experinced this in a previous setup where i used emacs to edit the script and it made a ~ file causing 2 jobs to run, just a thought. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jake Sent: Monday, August 27,

Re: [otrs] Configuration Items

ok, sorry for posting in the wrong list. -- Ernesto Silva. Coordinador de Desarrollo Web y Sistemas Abiertos Centro de Procesamiento de Datos Universidad ORT Uruguay. E-mail: [EMAIL PROTECTED] Tel: (+598-2) 902-1505 ext. 206 Fax: (+598-2) 900-2952 Nils Breunese (Lemonbit) wrote: Ernesto Silva

Re: [otrs] Configuration Items

Ernesto Silva wrote: I'm evaluation OTRS + ITSM and this may be a very stupid question, but still... How can I add an new Configuration Item like a computer, software, etc.? You might want to post ITSM-related questions to the ITSM mailinglist: http://lists.otrs.org/mailman/listinfo/it

[otrs] Configuration Items

Hi, I'm evaluation OTRS + ITSM and this may be a very stupid question, but still... How can I add an new Configuration Item like a computer, software, etc.? Tranks, -- Ernesto Silva. Coordinador de Desarrollo Web y Sistemas Abiertos Centro de Procesamiento de Datos Universidad ORT Uruguay.

[otrs] Stats of response per user and hour

Guys, i post a script for generate graphs with: Day: 08/27/2007 USER - 8h 9h 10h 11h 12h 13h User_1 - 3 12 13 7 514 User_2 - 8 10 21 12 910 this number is total of mails sent with system. This one form to know the yield by user/hour The post (in spanish and portu

Re: [otrs] duplicate tickets after otrs.cleanup runs

In the user otrs' crontab. On 8/27/07, Jeff Shepherd <[EMAIL PROTECTED]> wrote: > > I'm actually seeing this too. We get a few emails now and then that are > duplicates of the original message when it comes in. > > Where did you comment this out at? > > -Jeff > > _

Re: [otrs] duplicate tickets after otrs.cleanup runs

I'm actually seeing this too. We get a few emails now and then that are duplicates of the original message when it comes in. Where did you comment this out at? -Jeff Jake wrote: Hi, I've been searching the archives here and reading the documentation, haven't found answer to this problem yet.

[otrs] duplicate tickets after otrs.cleanup runs

Hi, I've been searching the archives here and reading the documentation, haven't found answer to this problem yet. Everytime this job is run out of cron: 10 * * * * $HOME/bin/otrs.cleanup We have a lot of tickets that are already in otrs duplicated. We have commented out that cron job for now, but

Re: [otrs] http address in OTRS emails

Open SysConfig in the admin Area Got to Framework -> Core Edit FQDN: Full qualified domain name of your system. Insert the FQDN of your server. Gabriele - Original Message - From: Andrew Meyer To: otrs@otrs.org Sent: Monday, August 27, 2007 5:45 PM Subject: [otrs] http addres

[otrs] http address in OTRS emails

Hi, I am trying to change the http://yourhost.example.com address in the Notification emails but can't seem to find out where it is. Could someone please help me? Andrew Meyer Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868 BEGIN:VCARD VERSION:2.1

[otrs] enable debug logging?

I'd like to enable debug logging. How is this done? I do not see an option for it under Core::Log/ Thanks, Keith -- Keith Holub NOAA/OAR/ESRL Boulder NOC work: 303 497 6774 [EMAIL PROTECTED] cell: 720 308 3379 __

Re: [otrs] Subject in FollowUp

Same problem with version 2.1.7. Any news about it? - Original Message - From: "Edward Kovarski" <[EMAIL PROTECTED]> To: Sent: Sunday, August 26, 2007 6:16 PM Subject: [otrs] Subject in FollowUp Has anyone noticed that subjects on FollowUps in the v2.2.2 are somewhat mangled? F

Re: [otrs] Re: a few questions about customizing auto-reply and ticketstatus

Hi Martin, I've found the current FAQ links to notification parms For OTRS 2.1 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=70 For OTRS 2.2 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=186 Bye Gabriele - Original Message - From: "Martin Hamant" <[EMAIL PROT

Re[6]: [otrs] OTRS is too slow

Hello, yes, youre right, I have overlook it, I am idiot. Thank you, now it works. But I have to set it in ssl.conf this section is needless I deleted it (I am using https). Corret is this: AllowOverride None SSLOptions +StdEnvVars SetHandler perl-script PerlRespons

Re: Re[4]: [otrs] OTRS is too slow

Bc. Radek Krejca wrote: # set mod_perl2 options #ErrorDocument 403 /customer.pl ErrorDocument 403 /index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +Setup

Re[4]: [otrs] OTRS is too slow

Hello, httpd.conf: -- LoadModule perl_module libexec/apache2/mod_perl.so # if mod_perl is used # load all otrs modules Perlrequire /usr/local/otrs/scripts/apache2-perl-startup.pl # Apache

Re: Re[2]: [otrs] OTRS is too slow

Bc. Radek Krejca wrote: I am triyng to use mod_perl again. Speed isn't good but it's little bit better. But I don't see pictures and in my apache error-log are theese messagess: [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at / usr/local/otrs/var/httpd/htdocs/images/St

Re[2]: [otrs] OTRS is too slow

Hello, I am triyng to use mod_perl again. Speed isn't good but it's little bit better. But I don't see pictures and in my apache error-log are theese messagess: [Mon Aug 27 10:35:40 2007] [error] Unrecognized character \\x89 at /usr/local/otrs/var/httpd/htdocs/images/Standard/overview.png

Re: [otrs] Reject of closed tickets not properly working

Hi Gabriele, This is done : http://bugs.otrs.org/show_bug.cgi?id=2225 BR, Laurent MINOST Le lundi 27 août 2007 à 10:17 +0200, Gabriele D'Andrea a écrit : > Hi Laurent, > too late ;) ... I just closed the bug, maybe it's better if you open > up a new one, guess it'll be clearer to understand and

Re: [otrs] Reject of closed tickets not properly working

Hi Laurent, too late ;) ... I just closed the bug, maybe it's better if you open up a new one, guess it'll be clearer to understand and maybe will get more atttention than a messed up one! Bye Gabriele - Original Message - From: Laurent Minost To: User questions and discussions ab

RE: RE: [otrs] ORTS user and Cron Jobs

Hi Christian, to start OTRS type: > rcotrs start [... or rcotrs restart if it's already up.] And forget about Cron.sh - the service does that all by itself. If you want to change the cronjobs, check the /opt/otrs/var/cron Directory. Cheers, Jens ___ O

Re: [otrs] Reject of closed tickets not properly working

Hi, Maybe you should keep it and only change version from 2.1.7 to 2.2.2 and adding a note as a latest post because by closing it, noone at OTRS team will be informed of 2.2.2 bug ? BR, Laurent MINOST Le samedi 25 août 2007 à 12:16 +0200, Gabriele D'Andrea a écrit : > Yeh you are right, now I