Re: [otrs] Email

Simple, yet elegant and very functional. I like it! Thanks, Robert Aldridge On 9/27/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote: > > Robert Aldridge wrote: > > > I enabled POP3 access on our Exchange server (limited to internal > > addresses on our firewall), and it's working fine.

Re: [otrs] Email

Robert Aldridge wrote: I enabled POP3 access on our Exchange server (limited to internal addresses on our firewall), and it's working fine. OTRS retrieves messages from the Exchange server every 10 minutes. Any way to set the time interval to something different? You can change the cro

Re: [otrs] Email

Thanks for the suggestions. I enabled POP3 access on our Exchange server (limited to internal addresses on our firewall), and it's working fine. OTRS retrieves messages from the Exchange server every 10 minutes. Any way to set the time interval to something different? Thanks, Robert On 9/25/

[otrs] access denied, apache2::reload not working -- but everything *seems* right

I'm an experienced OTRS user installing a new OTRS. We are using Apache 2.2 under FreeBSD 6.2 with Perl 5.8.8 Everything is (to my knowledge) set up right, but I am having weird access-denied errors and issues with Apache finding modules, etc. When going to the OTRS web page (https://se

RE: [otrs] Can't use from: ERROR

Double checked the system address for the queues, and they are correct. Anything else I can try? Christian Petrou│IT Department The Light Group│* 702.693.8300 x │6 702.693.8310 │* 702.217.6775 cell 6276 S. Rainbow Ste. 120 Las Vegas, NV 89118 * [EMAIL PROTECTED] │ht

Re: [otrs] Reopen a ticket via user web interface

If you want to change the stat of a ticket you can do that in Ticket -> Frontend::Agent::Ticket::ViewNote and down the list somewhere you will find Ticket::Frontend::AgentTicketNote###State which is NO at default, change that to yes. That worked for me. On 9/27/07, Edward Kovarski <[EMAIL PROTECTE

Re: [otrs] Reopen a ticket via user web interface

Hi, Edward: El Jueves, 27 de Septiembre de 2007 15:37, Edward Kovarski escribió: > You should be able to select a new state by selecting Compose Answer > or Contact Customer (Phone Call). Yes, you are right. Quite counterintuitive, but at least it does the trick. -- Jesús M. Navarro Jefe de Sis

Re: [otrs] Reopen a ticket via user web interface

You should be able to select a new state by selecting Compose Answer or Contact Customer (Phone Call). Ed On 27-Sep-07, at 9:25 AM, Nils Breunese (Lemonbit) wrote: Jesús M. Navarro wrote: El Jueves, 27 de Septiembre de 2007 14:24, Nils Breunese (Lemonbit) escribió: Jesús M. Navarro wro

Re: [otrs] Reopen a ticket via user web interface

Jesús M. Navarro wrote: El Jueves, 27 de Septiembre de 2007 14:24, Nils Breunese (Lemonbit) escribió: Jesús M. Navarro wrote: I can't find any option within the user web interface (the one for the support personnel) to reopen and already closed ticket if need arise. What am I overlooking?

Re: [otrs] How to install FAQ module on OTRS 2.2.2

ftp://ftp.otrs.org/pub/otrs/packages/ Then use the bin/opm.pl script to install the package 2007/9/26, Régis OBERLE <[EMAIL PROTECTED]>: > Hello, > > Now that I have a full working OTRS install, I would like to add the FAQ > module. > My OTRS does not have acces to internet, so I need the opm pa

Re: [otrs] Reopen a ticket via user web interface

Hi, Nils: El Jueves, 27 de Septiembre de 2007 14:24, Nils Breunese (Lemonbit) escribió: > Jesús M. Navarro wrote: > > I can't find any option within the user web interface (the one for > > the support > > personnel) to reopen and already closed ticket if need arise. What > > am I > > overlooking?

[otrs] remove links in ticket view.

hello How can I remove the links in the ticket view, i tried to remove customer, phone call, forward and the bounce links. I have disabled the modules but the links are still displayed. -- Best regards, Anders Embretsen ___ OTRS mailing list: otrs - Web

Re: [otrs] Reopen a ticket via user web interface

Jesús M. Navarro wrote: I can't find any option within the user web interface (the one for the support personnel) to reopen and already closed ticket if need arise. What am I overlooking? You can attach a note to the closed ticket and set the next state to open. Nils Breunese. PGP.s

[otrs] Reopen a ticket via user web interface

Hi all: I can't find any option within the user web interface (the one for the support personnel) to reopen and already closed ticket if need arise. What am I overlooking? -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móv

[otrs] trying to remove compose links in ticket view

Hello I want to remove the "phone call" under contact customer and the forward and bounce link. I thought i had found it and disabled it in sysConf, but the links are still visible but they don't work because i have disabled the modules. I have read that the phone call link should not be visible

[otrs] Ticket Escalation additional functionality

I want some functionality in Escalated Ticket Notification. When a ticket is escalated , an email is generated to the user. This email notification also contain ticket detail, which I fetched by adding following field in the Ticket Escaltion Notification wrote: I further wa

Re: [otrs] Can't use from: ERROR

Have you selected the right system address for the new queue? - Original Message - From: Christian Petrou To: 'User questions and discussions about OTRS.org' Sent: Wednesday, September 26, 2007 11:11 PM Subject: [otrs] Can't use from: ERROR Can anyone point me in the right direc

Re: [otrs] Reopening ticket

Iit's a queue specific option. In the queue admin, enable the Follw Up Option (should be on by default). This means that, if someone sends a followup to closed ticket, it automatically gets reopened. In addiction you can choose to reassign the ticket to the last owner enabling Ticket Lock After a

Re: [otrs] Can't use from: ERROR

Have you selected the right system address for the new queue? - Original Message - From: Christian Petrou To: 'User questions and discussions about OTRS.org' Sent: Wednesday, September 26, 2007 11:11 PM Subject: [otrs] Can't use from: ERROR Can anyone point me in the right