[otrs] Re: How to disable the display of system messages in ticket zoom view

Any idea? On 10/15/07, Samphan Raruenrom <[EMAIL PROTECTED]> wrote: > > This is a sample customer ticket zoom page. > In the ticket history, you can see the "system (email-external)" and > "system (email-notification-ext)" entries. > I found this confusing for the customers. Can we turn them off?

Re: [otrs] Auto-generated config files

Nils Breunese wrote: Jim Edlin wrote: Can anyone explain to me... 1) what events or circumstances cause generation of configuration files with names like "ZZZAuto.pm" in the /Kernel/Config directory? Usage of the SysConfig section in OTRS. 2) why these files, when generated, overwrite s

Re: [otrs] IRC integration

Andy Lubel wrote: > Haha how do you come up with these! > > IRC bot? Otrs talks SOAP I think. Yeah, but that's the other way. I want the OTRS system to "announce" to some external file/service/socket every time certain things in the system happens. Basically just like when sending an e-mail when

[otrs] POP3 import of utf-8 emails

Hi, Somebody has a clue how to get OTRS (Debian, 2.04p01-18) working with emails containing special characters? For example I have here an email with some Turkish characters (like ç ı ğ - hopefully they will remain through mailman). If OTRS is configured with charset=iso-8859-15 (DefaultCharset

Re: [otrs] Auto-generated config files

Jim Edlin wrote: Can anyone explain to me... 1) what events or circumstances cause generation of configuration files with names like "ZZZAuto.pm" in the /Kernel/Config directory? Usage of the SysConfig section in OTRS. 2) why these files, when generated, overwrite settings I have made i

Re: [otrs] Auto-generated config files

On 10/16/07 2:12 PM, "Jim Edlin" <[EMAIL PROTECTED]> wrote: > Can anyone explain to me... > > 1) what events or circumstances cause generation of configuration files with > names like "ZZZAuto.pm" in the /Kernel/Config directory? > >From using SysConfig within otrs. > 2) why these files, whe

[otrs] Auto-generated config files

Can anyone explain to me... 1) what events or circumstances cause generation of configuration files with names like "ZZZAuto.pm" in the /Kernel/Config directory? 2) why these files, when generated, overwrite settings I have made in the Config.pm file (e.g. names of mail servers)? Thanks, Ji

Re: [otrs] IRC integration

Haha how do you come up with these! IRC bot? Otrs talks SOAP I think. -Andy On 10/16/07 2:51 AM, "Marius Flage" <[EMAIL PROTECTED]> wrote: > Hi there > > I'd like for all my status changes on tickets to be mirrored on a IRC > channel used by all helpdesk people. Has anyone done something like

Re: [otrs] Injection using /etc/aliases

Nils Breunese (Lemonbit) skrev: The docs specify four different ways to setup receiving emails in chapter 7.2: . I don't know what way the Debian package uses and if it's easy to change this around. I ended up using the PostMasterDaemon.pl service i

Re: [otrs] Injection using /etc/aliases

Marius Flage wrote: I'm trying to inject new emails directly into the OTRS system using /etc/aliases, like this: support: |/usr/share/otrs/bin/PostMaster.pl Problem with this is of course permissions. PostMaster.pl reads / etc/otrs/Database.pm, which contains all the information about the

[otrs] Injection using /etc/aliases

Hi there I'm trying to inject new emails directly into the OTRS system using /etc/aliases, like this: support: |/usr/share/otrs/bin/PostMaster.pl Problem with this is of course permissions. PostMaster.pl reads /etc/otrs/Database.pm, which contains all the information about the database, but

Re: [otrs] OTRS Configuration

Hello, Regis is right, you can't get LDAP to work correctly with only using the SysConfig GUI - editing Config.pm (/opt/otrs/Kernel/Config.pm) is the correct way to go ... I posted my working LDAP (ActiveDirectory) Configuration around March 2006 in this List, i think it would be pretty helpful t