Hello, Regis is right, you can't get LDAP to work correctly with only using the SysConfig GUI - editing Config.pm (/opt/otrs/Kernel/Config.pm) is the correct way to go ...
I posted my working LDAP (ActiveDirectory) Configuration around March 2006 in this List, i think it would be pretty helpful to you, pls search the Archives. hth FranzF. Régis OBERLE schrieb am 16.10.2007 8:37 Uhr: > I think you cannot configure LDAP with only SysConfig. > UMHO, you have to edit your Config.pm file. > Here are some links which helped me to configure LDAP: > > http://doc.otrs.org/1.3/en/html/ldap-integration.html > http://trinityhome.org/Home/index.php?wpid=98&front_id=18 > <http://trinityhome.org/Home/index.php?wpid=98&front_id=18> > http://www.mail-archive.com/otrs@otrs.org/msg18030.html > http://lists.otrs.org/pipermail/otrs/2007-January/017528.html > http://lists.otrs.org/pipermail/otrs/2007-October/020574.html > > Regards, > Regis > > > > > > > ------------------------------------------------------------------------ > *De :* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *De la > part de* Howey, Stephen > *Envoyé :* vendredi 14 septembre 2007 03:53 > *À :* otrs@otrs.org > *Objet :* [otrs] OTRS Configuration > > Hi I am pretty new to this program and we would like to set up the > OTRS software to allow our Active Directory users to login with their > current usernames and passwords that they use to login to the > workstations. I am not very comfortable going in and changing the > perl files. But it looks like you can change the settings using the > SysConfig at least there are a few LDAP options in there. I have > tried getting it to work with our AD server but at first it was > causing the customer.pl page to display an error for somthing in a > customer.pm file. I changed some of the settings in SysConfig and the > errors stopped but now the customer login screen does not let any of > our users login. Could someone please let me know what I am doing > wrong. Not exactly sure which options we need to have enabled for > LDAP and what they should be set to. Thanks. > > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
