Unless you don't care about metrics but instead convenience of answering
the customer.
OTRS makes everything inconvenient, as far as I can tell.
Why use OTRS then?
Richard
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Henry,
The dropdown box of users only shows the users that have that queue as one
of their "My Queues". You can of course click "show all" to select anyone
not in that list. You can select the "My Queues" by going to Admin ->
users.
Josh Scott
On 10/29/07, Henry Verbeek <[EMAIL PROTECTED]> wro
Unless you don't care about metrics but instead convenience of
answering the customer.
OTRS makes everything inconvenient, as far as I can tell.
On Oct 26, 2007, at 6:01 AM, Andy Lubel wrote:
i absolutely agree. people need to own (lock) the tickets they
work on
otherwise certain metrics y
Hi All,
[EMAIL PROTECTED] schreef:
> Hi,
>
> Where can i change the default user when i move a ticket to another group?
> I have asked this before but until now no answers.
> This mus be posible because i have seen it work but never got the
> change to see where it is changed.
>
> Love to read
I had changed the ticket view to display 75+ tickets at a time to allow the
bulk action of sorting spam. But when I select tickets for bulk action it only
takes action on the first 25 tickets selected. Any help would be appreciated.
* I will be adding some spam flags from the mail server to he
Hello,
I know it is possible to use more than one customer backend to
authenticate users, but from what I understand by reading the docs you
can only use different methods (for example LDAP end DB).
What I want to do is use more than one LDAP auth method.
Why?
Our helpdesk will deliver suppo
