Re: [otrs] retrieve closed ticket

Gosh!! I went to look for status view in admin-sysconfig and I wrote status view in the Search for field of the page but I got the error: Software error: Can't use string () as a HASH ref while strict refs in use at /usr/share/otrs//Kernel/System/Config.pm line 589. For help, please send

Re: [otrs] cant get emails to go into otrs

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 DataForce CRM schrieb: I have read the documentation and set up my mail server and the pop 3 in otrs. I just can not get emails into OTRS. Is there a mail server that OTRS uses on the OTRS server that I can check to see if running? Can

[otrs] Related Objects: Config Item overview

Hello, I would like to know if there is a possibility for adding a extra column to the overview. Now there are columns for - Number - Name - Status - Last Change I would like to add the Owner of the config item to the overview. Is this possible and if so where can I change that? Thanks, Peter

RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket

Andy, How can I to set up it because in doc I didn’t see this point about it. Best regards, Julian. De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Julien CHAMPSEIX Envoyé : lundi 19 novembre 2007 17:43 À : 'User questions and discussions about OTRS.org' Objet : RE:

Re: [otrs] retrieve closed ticket

Maybe you can't use However you must search for statusview For your convenience the right page in SysAdmin is Frontend::Agent::Ticket::ViewStatus where you must enable the setting Frontend::Module###AgentTicketStatusView Bye Gabriele - Original Message - From: Daniele [EMAIL

Content of PostMasterPOP3 Command // Re: [otrs] cant get emails to go into otrs

[EMAIL PROTECTED]:/opt/otrs/bin ./PostMasterPOP3.pl Unquoted string elf may clash with future reserved word at /opt/otrs/Kernel/Config.pm line 9. Name main::elf used only once: possible typo at line 9. ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: linux Time: Wed Nov 21 05:44:40 2007 Message: Auth for

Fw: [otrs] retrieve closed ticket

Sorry, the right page is Ticket - Frontend::Agent::ModuleRegistration Gabriele - Original Message - From: Gabriele D'Andrea [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Wednesday, November 21, 2007 12:56 PM Subject: Re: [otrs] retrieve closed

Re: [otrs] retrieve closed ticket

Thank you Gabriele but I tried to write some stings but every time I got the same error, also if I only enter a single character like a Daniele Gabriele D'Andrea ha scritto: Maybe you can't use However you must search for statusview For your convenience the right page in SysAdmin is

[otrs] Close all Tickets from a list of Customer ID's

Hi All, I need to close all open tickets for a range of 200 customer ID's I have. I am trying to do this using generic agent but when I do this and input more than one customer ID using commas it finds no tickets. It finds them if I put them in one by one but it's a very long drawn out process

Re: [otrs] retrieve closed ticket

Well, I don't know, however you can go directly to the page Ticket - Frontend::Agent::ModuleRegistration - Original Message - From: Daniele [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Wednesday, November 21, 2007 1:13 PM Subject: Re: [otrs]

[otrs] Ticket zoom by ticket number

Hi, My question is that is it possible to zoom a ticket via it's ticket number ? As far as I saw just this format http://192.168.1.10/otrs/index.pl?Action=AgentTicketZoomTicketID=413ArticleID=1422 I would like to get otrs to view the ticket history if i click at the link in svn commit log which

[otrs] Rejecting e-mails from non registered customers

Hi all! I'm sorry if this question have been asked 2 mill. times before, but I was not able to find anything when searching the archive (http://www.mail-archive.com/search?l=otrs%40otrs.orgq=mail). My question goes like this: I would like all my support customers to be registered. But I

RE: [otrs] Ticket zoom by ticket number

Just replace 'TicketID' with 'TicketNumber' and you'll be fine: http://192.168.1.10/otrs/index.pl?Action=AgentTicketZoomTicketNumber=X Greeetz, Daniel -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sándor Fehér Sent: Mittwoch, 21.

Re: [otrs] Ticket zoom by ticket number

Obee, Daniel írta: Ahh, I though so it's easy :). Thanks again. Sandor Just replace 'TicketID' with 'TicketNumber' and you'll be fine: http://192.168.1.10/otrs/index.pl?Action=AgentTicketZoomTicketNumber=X Greeetz, Daniel -Original Message- From: [EMAIL

[otrs] Problems with emailing from fresh install of OTRS 2.2.4 (fwd)

Can no one help with this? -- Forwarded message -- Date: Fri, 16 Nov 2007 05:46:23 -0800 (PST) From: Eric Leung [EMAIL PROTECTED] To: otrs@otrs.org Subject: Problems with emailing from fresh install of OTRS 2.2.4 Hello We had been using OTRS 1.3.2 for a long time and decided to

[otrs] Error on email check ./PostMasterPOP3.pl how do i fix this? please

I re-installed, in my mail server I got [EMAIL PROTECTED] I set up pop3 in otrs and on checking using the /PostMasterPOP3 I get the below. Why does it fail? What do I have to do? [EMAIL PROTECTED]:/opt/otrs/bin ./PostMasterPOP3.pl Unquoted string elf may clash with future reserved word at

RE: [otrs] Error on email check ./PostMasterPOP3.pl how do i fix this? please

bad credentials: Message: Auth for user [EMAIL PROTECTED] failed! whats at line 9 of your config.pm? Unquoted string elf may clash with future reserved word at /opt/otrs/Kernel/Config.pm line 9. Name main::elf used only once: possible typo at line 9. what OS is this? have you read the

[otrs] Message Software Error Unknown callback: Authname

Hello Everyone, I have a problem using the customer interfase, when putting comments on a ticket: I log with any customer account on http://mydomain/otrs/customer.pl I open a ticket, fill the blank spaces (Subject, Text, Next status, etc) to give comments or whatever. When pressing

[otrs-de] Customer Tickets verschwinden/werden nicht angezeigt

Hallo zusammen, wenn man als Customer ein Ticket anlegt wird das erstellte Ticket anschliessend nirgends mehr dargestellt, weder auf Customerseite noch über Suche auf Agentenseite.Im Log steht, dass ein Ticket erstellt wurde (auf MySQL-Ebene ist das Teil auch zu finden), nur taucht das Ding

Re: [otrs-de] Customer Tickets verschwinden/werden nicht angezeigt

Ralph Sindlinger schrieb: Hallo zusammen, wenn man als Customer ein Ticket anlegt wird das erstellte Ticket anschliessend nirgends mehr dargestellt, weder auf Customerseite noch über Suche auf Agentenseite.Im Log steht, dass ein Ticket erstellt wurde (auf MySQL-Ebene ist das Teil auch zu

Re: [otrs-de] Customer Tickets verschwinden/werden nicht angezeigt

Das war genau der Tipp, den ich gebraucht habe. VIELEN DANK!!! Ralph Sindlinger schrieb: Hallo zusammen, wenn man als Customer ein Ticket anlegt wird das erstellte Ticket anschliessend nirgends mehr dargestellt, weder auf Customerseite noch über Suche auf Agentenseite.Im Log steht, dass