Re: [otrs] Own ticket not showing up

hi soeren, we have the same issue while upgrading from 1.3 -> 2.2 a solution is that the customer can click on the "search"-button to search their old tickets. -- Stefan Kulcsar On Thu, 2007-11-22 at 10:23 +0100, Sören Malchow wrote: > > Dear all, > > we just upgraded from 2.0.5 to 2.2.4,

[otrs] Shrinking the Database

Hello All, So we have OTRS installed for about a year now and it works like a charm, however because it works so good we are adding other groups to our install and are having a size issue with the database. I have read the documentation and have determined that changing from storing attachment

[otrs] New OTRS database on existing server

HI, This is my 1st post to this list, and you'll have to bear with me as I'm not a Linux person at all. Strictly windows I'm afraid. Anyway this is my setup OTRS: 2.0.3 OS: CentOS Release 4.3 Final 2.6.9-34.ELsmp MYSQL: MySQL version 4.1.12 4 working OTRS databases running and am trying to

Re: [otrs] Error on email check ./PostMasterPOP3.pl how do i fix this? please

Hi, On Thursday 22 November 2007 11:06:19 DataForce CRM wrote: > Line 9 of Config.pm is FQDN is support.dataforcecrm.com I guess that the other poster meant for you to copy & paste the actual line. But judging from the error message... > Unquoted string "elf" may clash with future reserved word

Re: [otrs] Error on email check ./PostMasterPOP3.pl how do i fix this? please

Yes I have read the manual. This is suse 10.2. Line 9 of Config.pm is FQDN is support.dataforcecrm.com JR - Original Message - From: "Andy Lubel" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" , "otrs" Sent: Wednesday, November 21, 2007 3:11:23 PM (GMT-0600) Am

[otrs] Installing OTRS on Dreamhost server?

Did anyone succeed with an installation of OTRS on a Dreamhost server? If Yes, I would be grateful for a little HOW-TO. Robert Pankowski ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

[otrs] Own ticket not showing up

Dear all, we just upgraded from 2.0.5 to 2.2.4, -> install 2.2.4 -> dump database from old 2.0.5 -> run sql upgrade scripts -> migrate settings from old to new otrs The users are authenticated against an Acitve Directory. After the upgrade all tickets in the frontend are missing, meaning no u

[otrs] LDAP Auth to Windows AD issue

Hi, I've spent the entire day going through docs and websites on getting OTRS authenticating to Windows AD via LDAP and am close, but still get a problem: [Thu Nov 22 19:04:49 2007] [error] [client xx.xx.xx.xx] Message: Search failed! base='CN=otrs_ldap_allow_A,OU=Groups,OU=Builtin,DC=,DC= local