Re: [otrs] Pending reminder where should be closed

2007-12-01 Thread Gabriele D'Andrea
hmm, I've wrtitten a stat script too, and I haven't noticed this strange behaviour. If you view the ticket as closed in the web interface, then it should be closed in the database too, maybe it's just an error in your script. To be sure of that, look at TICKET_STATE_ID in table TICKET. Hope

Re: [otrs] How to add New priority options

2007-12-01 Thread Brett Wells
I'm using 2.2.3 I've added the priority to the database but the ticket and other places still only show the first 5 priorities. I've changed the names of most of them and they show up fine except for this new 6th priority. I've done everything in the manual about changing priorities but there