I'm using 2.2.3 I've added the priority to the database but the ticket and other places still only show the first 5 priorities. I've changed the names of most of them and they show up fine except for this new 6th priority. I've done everything in the manual about changing priorities but there isn't anything in there about adding more than the original 5.
On Nov 30, 2007 1:42 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote: > Brett, > > On Fri, 2007-11-30 at 08:58 +0100, Shawn Beasley wrote: > > Hi Brett, > > > > > > > I've been searching for a couple of days for a way to add new > priorities > > > beyond the 5 defaults that are present in the system. I've added a > 6th in > > > my mysql database but the option doesn't appear in any of the drop > down > > > lists when creating or modifying a ticket. > > > > You have already done the hard part. The rest you can find here. > > > > http://doc.otrs.org/2.2/en/html/c1758.html > > This link I sent you refers to setting the default priorities. If you > just want add a priority in needs only be in the database. What version > of OTRS are you using? > > ((enjoy)) > > Shawn Beasley > > -- > ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing > Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > > Geschäftssitz: Bad Homburg > Amtsgericht Bad Homburg, HRB 10751 > Steuernummer: 003/240/97505 > > Aufsichtsratsvorsitzender: Burchard Steinbild > Vorstandsvorsitzender: André Mindermann > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -- Thanks, Brett Wells IT, Systems, Network, Software Administrator Mobile: 801-310-3042
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