[otrs] Re: otrs Digest, Vol 53, Issue 48

Sehr geehrte Damen und Herren, ich bin vom 22.12.2007 bis einschliesslich 02.01.2008 nicht im Hause. In dringenden Fällen wenden Sie sich bitte an unser Support-Team unter [EMAIL PROTECTED] oder telefonisch an: 08158 - 90766 - 20. Das Lobster-Team wünscht Ihnen ein frohes Weihnachtsfest und ein

Re: [otrs] The system crashes

Hello, Thanks by your coments. I check the windows eventviewer without errors. The Apache Log has the following error: [Wed Dec 26 11:43:18 2007] [notice] Child 2948: Starting thread to listen on port 80. [Wed Dec 26 11:43:33 2007] [error] [client 192.168.0.127] File does not exist: C:/OTRS/Ap

[otrs] Why is OTRS so slow for me?

Guys - I am responsible for a server running otrs-2.1.4-01. They OTRS system accepts emails fine and generates tickets fine however when you attempt to close the ticket with the "empty answer" option, the system hour glasses for like 1-2 minutes before it allows you to modify the ticket. It is beyo

Re: [otrs] Definitions for LDAP Authentication

Alright, I have it all straightened out now. My question I guess is what do each one of those variables represent in the Windows 2000 or Windows 2003 environment. Does dc relate to what is in between the periods of a web address such as www.blahblah.com? Sorry if these are really ridiculous ty

RE: [otrs] Installation Problems

Did you try restarting all the otrs service's? Thank you, Ryan S. Stahl Casper, WY True IT Department IT Technician MCSA (307) 266-0249 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Hough Sent: Wednesday, December 19, 2007 12:53 PM To: otrs@otr

RE: [otrs] Definitions for LDAP Authentication

When my apache kept crashing I restarted the whole server and it fired up. Thank you, Ryan S. Stahl Casper, WY True IT Department IT Technician MCSA (307) 266-0249 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Justin Holt Sent: Wednesday, December 26, 2007 1

Re: [otrs] Definitions for LDAP Authentication

Well this makes things a little bit awkward. I guess IIS or Internet Informations Services which was built into Windows Server 2000 has taken over apache. This is a little off topic but does anyone know any possible solutions to this, I have tried to manually start apache but that crashes and

Re: [otrs] Definitions for LDAP Authentication

This works for me SSL connection to OpenLDAP directory. I imagine AD is something similar, you can follow the example tested 12-22-2007: ### 12-22-2007 $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'ldaps://mblauth01.mbl.edu'; $Self

[otrs] Definitions for LDAP Authentication

Here is the story so far, I followed how to in the OTRS manual for how to set up LDAP to play nicely with Windows Active Directory. I just need to know if I provide you guys with the information for our configuration, can you tell me what the things like what BaseDN and ou can dc should be. H

Re: [otrs] Adding users to otrs db after ldap auth

Thanks :) Read this multiple times, but had missed the addition of "User" to the SyncLdapMap keys. Regards, Abhinav On Dec 26, 2007 9:21 PM, Torsten Thau <[EMAIL PROTECTED]> wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > Abhinav Modi schrieb: > > > We want to set up OTRS such that

[otrs] Reply-to field for Agent notification

Hi there, We try to setup a working OTRS system for our support team. These guys are mainly supporting our customers through email, spending most of their time at customers sites with no web access. We would like to use OTRS to manage tickets but we are stuck with an usage problem. We would lik

Re: [otrs] Adding users to otrs db after ldap auth

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Abhinav Modi schrieb: > We want to set up OTRS such that when a NEW USER logs in first time > using some ldap credentials, he/she is automatically added to the OTRS > database as a user. > > Is this possible ? Any pointers on how to do this ? RTFM:

Re: [otrs] can't login - installation problem

thanks for your reply. I did read that and did follow it right from the beginning! Let me try to explain the installation so far in more details. Its a debian with 2 users. 'user_a:group_a' and 'otrs:otrs'. Apache is installed and runs from '/home/user_a' directory. I did start apache as root. 'o

[otrs] Re: otrs Digest, Vol 53, Issue 46

Sehr geehrte Damen und Herren, ich bin vom 22.12.2007 bis einschliesslich 02.01.2008 nicht im Hause. In dringenden Fällen wenden Sie sich bitte an unser Support-Team unter [EMAIL PROTECTED] oder telefonisch an: 08158 - 90766 - 20. Das Lobster-Team wünscht Ihnen ein frohes Weihnachtsfest und ein

[otrs] Adding users to otrs db after ldap auth

Hi folks, We want to set up OTRS such that when a NEW USER logs in first time using some ldap credentials, he/she is automatically added to the OTRS database as a user. Is this possible ? Any pointers on how to do this ? Thanks ! Abhinav -- http://employees.org/~abhinav/blog/ _

Re: [otrs] can't login - installation problem

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Konstantin webuser wrote: > any chance to get some attention on this issue? > Hi, please read this: http://doc.otrs.org/2.2/en/html/x354.html You made this: SetPermissions /opt/otrs otrs web_server_user otrs group_of_web_user <> The last step to pr