>From what I understand, and this could be wrong, but you'd need to add a field
>for company name and add it in every print out and basically it's a real pain
>in the ass.
That said, what I do is to use companyid as companyname. :)
- Original Message -
From: Mikhail Pauw
To: Us
Andrew Meyer wrote:
Hi everyone I seem to be having some trouble lately. I am running
Debian 4.0r1, using OTRS 2.0.4. As of about a month ago, the
tickets numbers going out to the user/customer seemed to have
stopped. I can’t find where I would look to fix this. I’m not sure
what file
I am not receiving new ticket emails from customers. I have verified
that the queue is in "My Queues" and that I have the option to receive
these emails is on in my preferences. Are there any other options I
should check? I do get emails when the ticket is moved and I get some
emails when new ti
Hi,
I think I'm doing something here what isn't completely right, but I
can't imagine that nobody knows a solution to my problem J.
Thanks (and sorry for kicking it up)
Mikhail
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Mikhail Pauw
Sent: woensdag 16 januari 2008
Hi everyone I seem to be having some trouble lately. I am running
Debian 4.0r1, using OTRS 2.0.4. As of about a month ago, the tickets
numbers going out to the user/customer seemed to have stopped. I can't
find where I would look to fix this. I'm not sure what file I need to
look at to check to
Tried it many more times with different tags...
I sent a letter to the otrs mail with the following subject: "This is a test
letter." and recorded different replies, depending on which tags I used...
For the results I edited the SUBJECT field of >> Admin :: Auto Response ::
any auto-reply ticket t
> Can someone offer any advice?
>
It was my bad - using the wrong headers. Sorry!
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Suppor
[Company_Name#] Re:
>>
>>
>> try this:
>>
>> Just for the records as I don´t know how to solve this: Company_Name
>> should >also be replaced?
>
> The Company_Name is just plain text. I tried *SUBJECT[20]* tag, and it
> worked, but I still cant put that "Re:" in the middle, between the
>
>>> [Company_Name#] Re:
>
>
>try this:
>
>Just for the records as I don´t know how to solve this: Company_Name
should >also
>be replaced?
The Company_Name is just plain text. I tried *SUBJECT[20]* tag, and it
worked, but I still cant put that "Re:" in the middle, between the two tags
for
>
>>> [Company_Name#] Re:
>
try this:
Just for the records as I don´t know how to solve this: Company_Name should also
be replaced?
Lars
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To un
Hi,
Here's my problem. My office uses MS Exchange as its primary e-mail
provider. We have a previously created distribution list called DL
WEBSUPPORT, that used to send mail to a group of individuals, but now sends
mail to a single UNIX address called [EMAIL PROTECTED] (name
changed to prote
Hi, I'm trying to make the auto-response system to send this text in the
SUBJECT field of the letter:
>> [Company_Name#Ticket_Number] Re:
_The_subject_of_the_original_customer_email_
And to do this I use this code in the SUBJECT field of the auto-reply:
>> [Company_Name#] Re:
But i
Hi forum. I would like to know if there is a script to change the password
of a customer. Like the script otrs.setPassword (I suppose this one is to
change an agent password). Thanks in advance. Best regards. Tincho.rn
___
OTRS mailing list: otrs - Webpag
Or if you can, on the LDAP server do a
slapcat | less
The first paragraph returned should contain the dn of the root. i.e. dn:
dc=yourcompany,dc=com
Patrick
Rico Barth wrote:
>
> Hi Nielson!
>
> On Wed, 23 Jan 2008, Nielson, Adam wrote:
>
> > Ok, so I need to change it to uid instead of sAMAcco
> You can also install auto-apt and use that to find out what package
> provides what you're looking for:
Great, thanks!
--
Lars
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: ht
Lars Monsees wrote:
Try 'ldapsearch -x uid='
Do you know which debian package provides ldapsearch?
http://packages.debian.org/search?searchon=contents&keywords=ldapsearch&mode=pat
h&suite=stable&arch=any
You can also install auto-apt and use that to find out what package
provides what yo
Hello,
maybe someone faced this problem too:
when i'm trying to generate a graph using stats module it gives me always
the same error doesn't matter what kind of report i would like to generate.
Traceback: ERROR: OTRS-CGI-79 Perl: 5.8.8 OS: linux Time: Fri Jan 25
13:41:59 2008
Message: Can't cac
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Lars!
On Fri, 25 Jan 2008, Lars Jørgensen wrote:
Try 'ldapsearch -x uid='
Do you know which debian package provides ldapsearch?
ldap-utils
Regards, Rico
- --
Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter
c.a.p.e. IT GmbH
Annab
>> Try 'ldapsearch -x uid='
>
> Do you know which debian package provides ldapsearch?
http://packages.debian.org/search?searchon=contents&keywords=ldapsearch&mode=pat
h&suite=stable&arch=any
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Arc
> Try 'ldapsearch -x uid='
Do you know which debian package provides ldapsearch?
--
Lars
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Nielson!
On Wed, 23 Jan 2008, Nielson, Adam wrote:
Ok, so I need to change it to uid instead of sAMAccountName, still no luck. :(
I have anonymous access to the OpenLDAP server, so I shouldn't need admin
rights.
I am seeing o=test.com, and o
> So, when someone goes to the customer.pl or index.pl website,
> even if they are
> logged into their computer with a AD domain user, the website
> will STILL
> prompt them for a username and password? Or does it automatically
> authenticate them?
They will still get prompted.
> If you have t
Hi,
I am trying to export the search results (from the agent area) to a csv
file.Can anyone help me in doing that?
Regards,
Vimal___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: htt
> 2. I'm making up template answers for different queues. Every
> time you open
> such an answer you can also change the next state of the
> ticket after this
> answer is sent. Is there a way to limit the list of possible
> states for each
> different template? Or at least specify the default ne
24 matches
Mail list logo
