Hello,
I seem to be stumped on this one.
If a customer submits a ticket via e-mail it arrives
in a queue and that part works. However, if the
customer logs into the customer.pl interface they
cannot see that ticket. They can search for it via
the ticket number but it doesn't show up under "My
T
Hi Adam schrieb:
> Ok, so it appears I have it "working" with an AD forest.
>
> I wanted to clarify what it does.
>
> So, when someone goes to the customer.pl or index.pl website, even if they are
logged into their computer with a AD domain user, the website will STILL prompt
them for a username an
It does say that Compress::Zlib is installed ok.
However, it returns the following between XML::Parser and PDF::API2:
Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30,
line 228.
Jeff
- Original Message -
> So, when someone goes to the customer.pl or index.pl website,=20
> even if they are
> logged into their computer with a AD domain user, the website=20
> will STILL
> prompt them for a username and password? Or does it automatically
> authenticate them?
They will still get prompted.
> If you ha
I'm getting the following error when I try to print a ticket from the
customer's zoom ticket page:
Undefined subroutine &Compress::Zlib::uncompress called at
/usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.
Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*",
Ok, so it appears I have it "working" with an AD forest.
I wanted to clarify what it does.
So, when someone goes to the customer.pl or index.pl website, even if they =
are logged into their computer with a AD domain user, the website will STIL=
L prompt them for a username and password? Or does
Jeff wrote:
> I'm getting the following error when I try to print a ticket from
> the customer's zoom ticket page:
>
> Undefined subroutine &Compress::Zlib::uncompress called at /usr/lib/
> perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.
>
> Line 10 in my name.pm is: $apple_encodin
I think is would be possible. You would need to change some OTRS code
though. You could have per site an index.pl which loads OTRS from a
shared location. You would have to create a way to tell OTRS where to
find the config for this specific install. Same thing must be done for
customer.pl and
Hi,
I am trying out OTRS to see if it fits our needs for a helpdesk system.
However I am running into a problem when I try to create a new customer
account via customer.pl. When I hit create I get the following error:
Software error:
IO::Handle: bad open mode: >: at
/opt/otrs/bin/cgi-bin/../..
Hi Adam schrieb:
> Ok, so it appears I have it "working" with an AD forest.
>
> I wanted to clarify what it does.
>
> So, when someone goes to the customer.pl or index.pl website, even if they are
logged into their computer with a AD domain user, the website will STILL prompt
them for a username an
It does say that Compress::Zlib is installed ok.
However, it returns the following between XML::Parser and PDF::API2:
Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/Scalar/Util.pm line 30,
line 228.
Jeff
- Original Message -
> So, when someone goes to the customer.pl or index.pl website,=20
> even if they are
> logged into their computer with a AD domain user, the website=20
> will STILL
> prompt them for a username and password? Or does it automatically
> authenticate them?
They will still get prompted.
> If you ha
I'm getting the following error when I try to print a ticket from the
customer's zoom ticket page:
Undefined subroutine &Compress::Zlib::uncompress called at
/usr/lib/perl5/site_perl/5.8.5/PDF/API2/Basic/TTF/Name.pm line 110.
Line 10 in my name.pm is: $apple_encodings[0][$i] = [unpack("n*",
Hello,
I seem to be stumped on this one.
If a customer submits a ticket via e-mail it arrives
in a queue and that part works. However, if the
customer logs into the customer.pl interface they
cannot see that ticket. They can search for it via
the ticket number but it doesn't show up under "My
T
Is it possible to use a Postmaster Filter to match, and set, more than one
value? I am using a filter to match "Name:" in the body and grab any text to
the right with a regexp. I am then setting an OTRS-Header with the value of
the regexp by using [***].
Example:
Match
Header1: Body Value
Yes that really helps me.
Now it's working fine and now is time to start again with drop down boxes
and see what happens.
Really thanks
2008/1/31, Sune T. Tougaard <[EMAIL PROTECTED]>:
>
> The last time i tried to attach something to this list, the mail never
> made it to the list, so i'm just pu
The last time i tried to attach something to this list, the mail never made
it to the list, so i'm just putting it in the body.
Here is my complete
"/Kernel/Output/HTML//CustomerTicketMessage.dtl
":
# --
# CustomerTicketMessage.dtl - provides HTML form for customer message
# Copyright (C) 2001-20
On 1/30/08, Shawn Beasley <[EMAIL PROTECTED]> wrote:
> > 3) I prepared the necessary IIS virtual directories as described in
> > the otrs faq (
> > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123
>
> Additionally you must allow the Perl CGI script to be run on your
> server. As
I do all of the lines and I steel have the problem.
1- I have selected a queue in the "To:"
2- the missing space was a error of copy paste
3- I have put the line just like you have and nothing happens
When you do the changes to your DTL you can still create a ticket?
Can you please send me your mo
First of all, make sure that you have selected a queue in the "To:" dropdown
box.
Otherwise you'll get an "*Invalid" message.
Second, in the line:
You may be missing a space between "return" and "replaceBody".
Third, in the line:
I don't know if it's because of an incomplete copy-past
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