The database could be named nearly anything. If you have access to OTRS
files the database is referenced in the Config.pm file (it's in the Kernel
dir). Don't know if the win32 version uses the same structure though.
Probably will have to look for the DB name and then go back to Query
analyzer.
I just use the "Standard" theme and mine looks just like the doc's too.
Click the "Preferences" link and make sure your "Theme" is set to
"Standard". If it is set to Standard yet your screens still don't look like
the demo then I'd look into the possibility that someone edited some or all
of the .
Hey Stan,
No kidding. Users are horrible at descriptive subjects. Seems like I
either get a book which gets clipped before getting to the point or, my
personal favorite, "Problem!". Gee, really? ;-) I have a few users that
simply refuse to include a subject at all which makes it pretty tough
Pico Aeterna wrote:
I just recently installed OTRS and am pretty happy with it however I
noticed that my installation does not look like the screenshots
provided. Is there a theme that I can download to make my
installation look the same as the demos shots?
AFAIK that is the default theme. Ou
I just recently installed OTRS and am pretty happy with it however I
noticed that my installation does not look like the screenshots
provided. Is there a theme that I can download to make my
installation look the same as the demos shots?
___
OTRS mailing
Hi,
I'd like to be able to add a title column to the AgentTicketStatusView display
(the customer/subject is frequently not very descriptive). Is there an easy
way to do this?
Thanks,
Stan
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Arch
I would like to create a chart/table with stats on the # of tickets
opened and # of tickets closed (preferrably each week).
First, from what I can tell it is impossible to do this by week,
correct? If that is the case I can live with daily stats.
Second, I don't see how to combine both of these
Dear LQ.
I found it!!!
I have a structure like explorer. The left site, a lot of DBs? I could not
find anything like OTRS...
On Feb 8, 2008 2:59 PM, LQ Marshall <[EMAIL PROTECTED]> wrote:
> > what SQL Tool? Any tip?
>
> I think you said you were using M$-SQL which implies that there is an
> ins
> what SQL Tool? Any tip?
I think you said you were using M$-SQL which implies that there is an
install of the MS SQL Query Analyzer on the server. If it was not installed
you can install it from the install CD, but it is loaded by default.
gl
___
OTR
Lars,
I got it working... I used the perl NET::POP3 module and wrote a script to
read each message in. Then I just re-arranged the X-OTRS-Header messages to
the top of the message and piped the whole mess out to Postmaster.pl.
Regards
Duane
-Original Message-
From: [EMAIL PROTECTED]
Whenever an UTF-8 email in HTML format is sent to OTRS here, all UTF-8
characters (like German umlauts etc.) are garbled into something like:
�ö��
The same UTF-8 email sent in plain text format is displayed correctly.
Is it just my setup? If not, is there a workaround to that?
I use OTRS
Dear Peter,
what SQL Tool? Any tip?
On Feb 8, 2008 10:51 AM, Peter van Beugen <[EMAIL PROTECTED]> wrote:
> 1. I understand. [EMAIL PROTECTED] = the default user = user_id 1
>
> 2. Access the SQL table "group_user" direct (use a sql tool)
>
> 3. Set for admin = user_id = 1 è th
Je serai absent(e) à partir du 08/02/2008 de retour le 14/02/2008.
Bonjour,
Je suis actuellement absent et serai à nouveau disponible le 14/02/08. Pour
toute question technique urgente, merci d'ouvrir un ticket OTRS à l'adresse
"http://support.ilevo.com/customer"; ou de de contacter le Support
Hello!
I have 2.2.2 OTRS version installed in a Linux Slackware box. The
install process was ok and everything is working just fine. There is
only one thing isn´t working: the agent e-mail notification when a new
ticket is created to a queue.
The agents who need to be notified has the "New t
Peter my dear friend. Let's try to talk the same language, hehehehe.
1.) I was an admin user. But now, I'm just a common user. Trying to
understand the concept of groups and roles I just f*c*ed all. I tried the
user [EMAIL PROTECTED] and admin but no success too. System tells me that they
aren't a
Can you still login as the default admin user (userid =1)?
Do you have access to the MySQL tables?
I believe the admin rights can be reset by changing a value in the
group_user table
The default admin user_id = 1
The default admin group = group_id = 2
In the group_user table
User_id = 1
Hello everyone!
I'm having a lot of fun with OTRS. Very useful system to our company. But
now I have a little problem. Changing a lot of permissions (Groups, Roles,
etc.) I lost the option Admin with all users. Is there any way to recover
this option?
__
[EMAIL PROTECTED] schrieb:
Hi list,
I am trying to group user agents and its tickets. Technician users must to
see and manage its tickets but not other tickets. Commercial users must to
see and manage its tickets but not other tickets. And so on.
I would like to avoid technicians agents see (us
Hi swood,
The delete modlue, like the spam module, only moves tickets to a
selected queue and sets a status. The tickets are not deleted. To
delete tickets, please use the generic agent, as this is the only way
to permanently, and cleanly, remove tickets and all references to them
in the DB.
Guyard Marc NIS wrote:
I want to know if it's possible to reply to a ticket that is not hers.
In fact, we work in 24/24 7/7 and we need to update a ticket even if
it
is not ours (not locked on us).
Do you know if it's possible to do that other than changing the
owner of
the ticket ?
Onl
Hi,
did you see this post?
Lars Jørgensen schrieb:
Hi.
We use LDAP for the majority of customers and a local OTRS DB for a few
customers not in AD.
I would like the non-AD users to be able to log in to OTRS and view their
tickets. Is it possible to define multiple Customer::AuthModules in C
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