Buice, David R wrote:
I need to migrate our existing OTRS database (version 1.2.3!) which
currently resides on a Linux box onto a Solaris server which has
OTRS 2.2.4 installed.
I was thinking that perhaps I would do a backup on the Linux server
and then a restore on the Solaris server...
Hello
I am in a phase of configuring and testing OTRS. Currently we are still
running RT and it has an option to of 'forwarding messages'. Let me
explain:
When customer sends a request a ticket is generated. I am notified about
this fact with email message containing all the info the customer
OTRS does not support this function, replies have to be sent using the
OTRS interface.
Steve
Luke Michalski wrote:
Hello
I am in a phase of configuring and testing OTRS. Currently we are still
running RT and it has an option to of �forwarding messages�. Let me explain:
When customer sen
Hello
I am in a phase of configuring and testing OTRS. Currently we are still
running RT and it has an option to of 'forwarding messages'. Let me
explain:
When customer sends a request a ticket is generated. I am notified about
this fact with email message containing all the info the customer