Re: [otrs] How Should I Migrate the OTRS MYSQL Database?

Buice, David R wrote: I need to migrate our existing OTRS database (version 1.2.3!) which currently resides on a Linux box onto a Solaris server which has OTRS 2.2.4 installed. I was thinking that perhaps I would do a backup on the Linux server and then a restore on the Solaris server...

[otrs] Email transfer

Hello I am in a phase of configuring and testing OTRS. Currently we are still running RT and it has an option to of 'forwarding messages'. Let me explain: When customer sends a request a ticket is generated. I am notified about this fact with email message containing all the info the customer

Re: [otrs] Email transfer

OTRS does not support this function, replies have to be sent using the OTRS interface. Steve Luke Michalski wrote: Hello I am in a phase of configuring and testing OTRS. Currently we are still running RT and it has an option to of �forwarding messages�. Let me explain: When customer sen

[otrs] Email transfer

Hello I am in a phase of configuring and testing OTRS. Currently we are still running RT and it has an option to of 'forwarding messages'. Let me explain: When customer sends a request a ticket is generated. I am notified about this fact with email message containing all the info the customer