RE: [otrs] ldap OTRS group question

I use the "Roles" functionality to do this. # UserSyncLDAPRolesDefination # (If "LDAP" was selected for AuthModule and you want to sync LDAP # groups to otrs roles, define the following.) $Self->{'UserSyncLDAPRolesDefination'} = { # LDAP group 'CN=OTRS Admins,OU=OTR

[otrs] ldap OTRS group question

Hello All, New to OTRS. Got it installed and talking to LDAP for authentication. Is there a way assign LDAP groups to OTRS groups in Config.pm? Looks like the way the Config.pm is configured is that at first login, you are assigned to the OTRS "user" group via this little snippet: # initial

[otrs] Importing customers

Hi, I am about add clients to OTRS, but there is like 1k of them J I was wondering whether there exists any tool that allows importing users? Best regards Lukasz Michalski Support Engineer Cipher-IT Ltd 0870 242 6241 www.cipher-it.co.uk ___

Re: [otrs] CSS Redesign?

Hi Nicole. am Mittwoch, 20. Februar 2008 um 13:30 schrieben Sie: NB> My question is: NB> Is there anything similar planned by the otrs development team? May I assist? ;-) NB> Or is there nothing planned and I may submit the result of my work as a patch or whatever. Yes, there is planned a lot

[otrs] FAQ - OTRS

Hi!! I obtained to install module FAQ but when I try to add a new call for line FAQ I have the following error: Erro: Need TicketID! Comentário: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Feb 19 09:51:30 2008 Message: Need TicketID! Traceback (7188): Module: Kernel:

[otrs] FAQ - OTRS

Hi!! I obtained to install module FAQ but when I try to add a new call for line FAQ I have the following error: Erro: Need TicketID! Comentário: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Feb 19 09:51:30 2008 Message: Need TicketID! Traceback (7188): Module: Kernel::

Re: [otrs] CSS Redesign?

Nicole Britz wrote: when I was recently crawling through those .dtl files and lose my way in those tables in tables in tables in tables in tables I thought once again about redesigning this with a fluffy CSS box structure. My question is: Is there anything similar planned by the otrs deve

Re: [otrs] A form per queue. Is it possible?

Daniele wrote: Thank you both. With the solutions you suggested I can't be sure the customer send me all the required (mandatory) information. Why not? You can have the form validated before it is sent and if not all mandatory fields are filled out you can let the user know. Of course th

[otrs] CSS Redesign?

Hello, when I was recently crawling through those .dtl files and lose my way in those tables in tables in tables in tables in tables I thought once again about redesigning this with a fluffy CSS box structure. My question is: Is there anything similar planned by the otrs development team? May

Re: [otrs] A form per queue. Is it possible?

Thank you both. With the solutions you suggested I can't be sure the customer send me all the required (mandatory) information. Some consideration. 1st I really do believe this would be a great addition. I don't know how to ask for it. If you know how, post it without any problem. 2nd I was

RE: [otrs] A form per queue. Is it possible?

> What I am looking for is a way to create different forms for > customers and distinguishing them by queue. The easiest would be to create forms in whatever web programming language you like and have them submit mails to OTRS. You can set a slew of headers in these mails which will guide them

Re: [otrs] A form per queue. Is it possible?

Daniele wrote: I would like to provide my people with a group of few (4 or 5, no more) different web form templates designed to fit needs of each particular queue. In particular I would like to create specific forms adding to them different custom fields for different queue. For instance,

[otrs] A form per queue. Is it possible?

I would like to provide my people with a group of few (4 or 5, no more) different web form templates designed to fit needs of each particular queue. In particular I would like to create specific forms adding to them different custom fields for different queue. For instance, if my people needs t

[otrs] Email in HTML format

Hi, A lot of our users are using email in HTML format.So some details in mails are not displayed correclty to agents.eg. tables containing data .Emails containing tables are not displayed correctly.Iam using OTRS version 2.2.2 for windows.Can anyone help me in solving this problem.Advance than

AW: [otrs] how to customise the customer interface?

But be careful. Do not edit the standard themes. Otherwise OTRS is not updatable. -> Better create an own theme. Make a copy of the standard, change whatever you need and select it in the config. Mit freundlichen Grüßen   Carsten Krupke Geschäftsleitung MAXSYSTEM | IT-Management [EMAIL PROTECTE

AW: [otrs] how to customise the customer interface?

Hi Ali, unfortunately you'll have to edit the .dtl files. CustomerFooter.dtl CustomerFooterSmall.dtl CustomerHeader.dtl CustomerHeaderSmall.dtl CustomerLogin.dtl and so on Those files are located in $PREFIX/otrs/Kernel/Output/HTML/Standard or whatever the directory name is if you use a the

RE: [otrs] how to customise the customer interface?

> I basically want to add our company logo ... and change the green > background in the header and footer to another color This exact question has already been answered. Search the archives. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.o

Re: [otrs] icons not showing in 2.2.4 and 2.2.5

Hi Andrew, Hi Andrew, Did you set-up the The "Core:Web" at "Framework" at "Sysconfig" ? You must specify the "FrontEnd::ImagePath" parameter acknowledge the icons. Carlos is correct, this happens when you install otrs in another directory other than /opt/otrs. Two things must happen. 1. Yo

Re: [otrs] how to customise the customer interface?

Ali M. wrote: I found nothing in SysConfig? I basically want to add our company logo ... and change the green background in the header and footer to another color By the way, I tried running the windows/explorer search to find any file with the string COMPANY NAME The search returned the framew

[otrs] how to customise the customer interface?

I found nothing in SysConfig? I basically want to add our company logo ... and change the green background in the header and footer to another color By the way, I tried running the windows/explorer search to find any file with the string COMPANY NAME The search returned the framework.xml file, whi

Re: [otrs] Can a new ticket already have info in it?

I wanted to ask about the same thing too! How can I create and use those freetext field The documentation is very brief about this, it just describe the api, which remains confusing! I opened SysConfig, selected the ticket group, selected the subgrop Core::Ticketfreetext. In there I can see 16x4

AW: [otrs] Helpdesk Inbox queue

Hi Andrew. Did you setup the cron jobs correct like its written in the tutorials? Best wishes, Carsten Mit freundlichen Grüßen Carsten Krupke Geschäftsleitung MAXSYSTEM | IT-Management [EMAIL PROTECTED] Alexandrastr. 2 65187 Wiesbaden Zentrale: +49 (0)611 172 7