[otrs] Can you automatically link configuration items to a queue or SLA?

2008-03-28 Thread [EMAIL PROTECTED]
Hi List, Is there a way to link configuration items to a service, SLA or queue? If so, how to do that? Thanks, Enrique Ahora tambieacute;n puedes acceder a tu correo Terra desde el moacute;vil. Infoacute;rmate pinchando aquiacute;. ___ OTRS

[otrs] Changing State, Priority Queue colour in Agent area.

2008-03-28 Thread Leigh Reed
Hi, On the right hand side of the ticket, either in queue view or zoom view, there is an info panel giving you information on the customer and the state of the ticket etc. Currently some of the text such as State, Queue, Locked Priority appears in red by default. Is it possible to change

[otrs] Print output - HTML instead of PDF?

2008-03-28 Thread Nick Bright
Is it possible to change the output of the Print functionality (specifically I think it's AgentTicketPrint) back to HTML? My previous install of OTRS generated a printer friendly HTML page when the print function was called; I would prefer to have that type of output because it is much faster

[otrs-de] AUTOREPLY otrs-de Nachrichtensammlung, Band 53, Eintrag 22

2008-03-28 Thread Joachim . greb
Ich werde bis zum 31.03.2008 nicht im Office sein, bitte wenden Sie sich in dringenden Faellen an Herrn Maximilian Nicolosi Telefon 0711 93926632 oder Mail: [EMAIL PROTECTED] I'm out off Office until 31.03.2008, please contact in important things Mr. Maximilian Nicolosi

[otrs-de] EmailProblem

2008-03-28 Thread Marco Rudzuck
Hallo zusammen, ich hoffe ihr könnt mir helfen. Welcher Fehler ist zu beheben, wenn folgende Meldung auftaucht: Cron [EMAIL PROTECTED] $HOME/bin/PostMasterPOP3.pl /dev/null Use of uninitialized value in pattern match (m//) at /opt/otrs/Kernel/System/EmailParser.pm line 270. Vielen Dank für

Re: [otrs-de] EmailProblem

2008-03-28 Thread Shawn Beasley
Hi Marco, Hallo zusammen, ich hoffe ihr könnt mir helfen. Welcher Fehler ist zu beheben, wenn folgende Meldung auftaucht: Cron [EMAIL PROTECTED] $HOME/bin/PostMasterPOP3.pl /dev/null Use of uninitialized value in pattern match (m//) at /opt/otrs/Kernel/System/EmailParser.pm line 270. Do

Re: [otrs-de] EmailProblem

2008-03-28 Thread Marco Rudzuck
Hi Shawn, i have solved the problem right now. It is a problem with user-permissions. There was an user with no permission which wanted to perform the cron-jobs. I have stopped this user-job and everything was fine ;-) thanks for help Marco Shawn Beasley schrieb: Hi Marco, Hallo zusammen,