Re: [otrs] Ticket from calendar event?

Wim Beerten wrote: We’ve been asked to implement a way to automatically create tickets for reoccurring yearly/monthly jobs in OTRS for our ordnance corps. My first thought was to use the calendar module in OTRS to have a yearly/monthly event created for which the system could create a ticket

[otrs] Ticket from calendar event?

Hi, We’ve been asked to implement a way to automatically create tickets for reoccurring yearly/monthly jobs in OTRS for our ordnance corps. My first thought was to use the calendar module in OTRS to have a yearly/monthly event created for which the system could create a ticket and place

[otrs] OTRS 2.2.6 : problem with Customer Companies listing

Hi, upgraded to OTRS 2.2.6 a few days ago and we are faced to a little problem : Under the Agent frontend, the Company link is not displaying anymore our companies from our external DB, when I click on the Company link/Icon, I'm only having nothing displayed, just the possibility to add a

[otrs] Send mail using SMTP failing

Hi, When we tried to answer a ticket, we got this error --- ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Apr 29 17:10:37 2008 Message: Can't connect to ctsinhydsxud.cts.com: Bad file descriptor! Traceback

Re: [otrs] Send mail using SMTP failing

**$Self-{'SendmailModule::Port'} = '80';** SMTP does not use port 80, you may be able to connect to Exchange via this port but I'm assuming this is via a web browser and using the HTTP protocol. SMTP uses port 25 by default, try changing this value to 25 and see if that works, you may

[otrs] Installing additional opm packages.

I have been trying to install additional packages with the opm extensions using package manager but each time click on the install button,I get an error.I do not have direct internet access and the only way that I have attempted to download these packages was to right click and select to save

Re: [otrs] Permission problem

Perfect, that solve it! I disabled SELinux. Thank´s for all your help Joaquín Rodríguez Varela Asistencia Técnica al Canal ESET Latinoamérica [EMAIL PROTECTED] [EMAIL PROTECTED] [Web] http://www.eset-la.com [Tel] +54 11 5786-0003 [Blog] blogs.eset-la.com/laboratorio

[otrs] need help please

all of a sudden without making any changes we get this message when we try to forward a ticket; invalid [EMAIL PROTECTED] (invalid Syntax) I checked the AdminSystemAddress and it looks right. what am I missing? thanks, -Tony _

Re: [otrs] need help please

Is that an error that is displayed on the HTML page or the log file? I wonder what the log file indicate at the time of failure - that will lead you in the right direction generally. Nathan Campbell Systems Administrator Dallas Symphony Orchestra From: [EMAIL PROTECTED] [mailto:[EMAIL

Re: [otrs-de] Customer Frontend: Formular beim anlegenneuer Tickets

Hallo Felix, Kannst du schon sagen ob du dein ACL-Modul freigaben kannst/willst/darfst? Vielen dank Henning Diederich -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Felix J. Ogris Sent: Friday, March 14, 2008 4:35 PM To: User questions and discussions

[otrs-de] Zusätzliches Feld bei der Ticketerste llung und Zeiterfassung

Hallo Listenleser, ich habe zwei Fragen, bei denen ihr vielleicht Anregungen geben könnt. 1. Zusätzliches Feld bei der Erstellung eines Tickets: Im Moment kann man bei der Erstellung eines Telefon-Tickets nach dem Namen des Kunden-Benutzers oder seiner Kunden# (# der Firma) suchen. Die Nummer