[otrs] MYSQL slows/crashes for large ticket base.

Hi all, While searching tickets from search module of otrs, it takes hell lotta time to give results...finally ending up with "Internal Server error". Pullin the SQL script that lists distinct tickets, from code, and running it directly in MYSQL client also takes hell lot of time,

Re: [otrs] Auto Move Closed Tickets Only For particular Queue

Hey i was able to get this working through Generic Agent. But now I'm facing a bigger problem. I have setup a job in Generic Agent to do this task every 10 mins on all hours and all days, but it isn't doing always I ahve to manually run this job. How do I make it to run automatically? What is the s

Re: [otrs] Any example or file example that help me to configure my OTRS with Active Directory Users??

ok, let me see, thank so much!! 2008/6/9 Christophe Flaviani <[EMAIL PROTECTED]>: > I have posted a working AD Config.pm file. > > Look at http://lists.otrs.org/pipermail/otrs/2008-June/023522.html > > Regards, > > C. > > On Fri, Jun 6, 2008 at 6:02 PM, Jorge Hurtado <[EMAIL PROTECTED]> wrote:

[otrs] Interface with dotproject?

Hi all, I would like to know if anyone tried, or know any documentation about an interface between OTRS and dotproject (for example linking a task in dotproject to an OTRS ticket) Thank you! Bastien Leblanc ___ OTRS mailing list: otrs - Webpage: h

[otrs] OpenLDAP and Agent UserSyncLDAPMap issues. Not feeling the love.

Well, I've gotten openldap auth to work but cannot get the UserSyncLDAPMap to work. I've copied the code from Defaults.pm and configured for our ldap config. Have been working on this on and off for 3 days, and still no luck. The code in LDAP.pm that fails appears to be trying to pull attrib

[otrs] Auto Move Closed Tickets Only For particular Queue

Hello I want to set up one of my queue in such a way that any ticket closed in this queue should be automaticallymoved to another queue speciied by me. Example if there are 2 queue called "Internal" and "External", I want a set up in such a way that any ticket that I close in External Queue sho

[otrs] Agent Notifications

Hi New to OTRS - I have the system setup and running. The only problem I have is that agents are not recieving email notifications if the ticket ownership is assigned to them?Is this feature turn off by default? How do i enable it? Also just of that subject - the Company Info? What is that used f

[otrs] MYSQL slows/crashes for large ticket base.

Hi all, While searching tickets from search module of otrs, it takes hell lotta time to give results...finally ending up with "Internal Server error". Pullin the SQL script that lists distinct tickets, from code, and running it directly in MYSQL client also takes hell lot of ti

Re: [otrs] Ticket::Freetext: any limit?

Wtihin the database I have, which to the best of my knowledge is no different from the default, the freetext columns have a limit of 250 characters. >-Original Message- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >CARNINO Daniele >Sent: 11 June 2008 16:10 >To: User que

[otrs] Ticket::Freetext: any limit?

Hello all, there's a limit in Ticket::Freetext regarding the values it may store (e.g. max number of values in drop-down menu)? Ciao, d. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

[otrs] A few questions

Hi I have been testing out OTRS and want to know if you can view closed tickets, or open tickets that was assigned to a specific queue and has been closed for example. When I look at the agent interface I can only see options to view the queues that have messages in a live/open state. Is it not

[otrs] Subdomains

Hi how I make one subdomain go to public.pl and not index.pl I try to make in the directives In apache of this subdomain but always redirect to:subdomain.domain/otrs/index.pl and I like only open subdomain.domain/otrs/public.pl how i make the default file in OTRS is public.pl thanks in adv

[otrs] System with more than one customer-entry-page (FQDN)?

Hello, We use otrs 2.2.7 with different customers. Each of the customer reaches the otrs with a different url (e.g. customer1.ourservice.com, customer2.ourservice.com …) By this way it was very easy to set different themes for the different customers and each customer gets ist own entry page.

[otrs] STATs Module

How can I generate a report in STATS to tell me turn-around time for a ticket from open to closed for metric purposes. Unless I hand create it out of SQL, there is no way to automaticly see how long a group of tickets took, such as what was the average turn-around time for all priority 1 tickets.

[otrs] postmaster filter

Hi, We have a form on our site for customers to ask questions. This form basically generates an email from the address [EMAIL PROTECTED] and sends the contents of the form to our support email (which is checked by otrs). The subject of this email contains "Question by [EMAIL PROTECTED]" So I'd li

[otrs] customer notifications

On state change notifications is there any way to control which states the customer gets notified on? For example they might want to get notified on "close" but not "open. Thanks for any help, Jamie -- Jamie Spence Mobile: ++91 98 45611185 Flat 4023, Sobha Jasmine Outer R

Re: [otrs] How does the otrs get the mails from the local otrs mailbox into the otrs system

Lars Rieneck wrote: I have installed an OTRS system version 2.2.6, and imported an otrs database from a 2.2.4 OTRS system. The mail server I receive mails from is a IMAP server, so I am using the fetchmail program to get the mails into the otrs users local maibox. When I give the command ma

Re: [otrs] OTRS 2.3 demo system ?

i uninstalled 2.2.6 and installed 2.3 beta 2 and now i am not able to login with AD authentication. On Wed, Jun 11, 2008 at 4:06 AM, Régis OBERLE <[EMAIL PROTECTED]> wrote: > Hello OTRS fans, > > While waiting for the final 2.3 version and a .deb package for out debian > installation, I would lik

[otrs] OTRS 2.3 demo system ?

Hello OTRS fans, While waiting for the final 2.3 version and a .deb package for out debian installation, I would like to have a look at this new version, without installing it. The official demo system at otrs.org is still 2.2.6. Do you know a way to test 2.3 quickly ? Regards, Regis _

Re: [otrs] Customer table

Hi Tonio, It's documented in the otrs 2.2 manual. Look at sections 11.4.2 and 11.4.3.The example is given for the phone number. Regards, C. On Wed, Jun 11, 2008 at 10:57 AM, Lombardi Tonio at MFSS < [EMAIL PROTECTED]> wrote: > Hi, > > > > How can columns be added to the customer table? I need

[otrs] Customer table

Hi, How can columns be added to the customer table? I need to add a telephone number to the customer table... Regards, Tonio Lombardi ICT Applications Officer Information Management Unit Ministry for Social Policy Valletta, Malta tel: +356 2590 3342 fax: +356 2590 3331 e-mail: [EMAIL PRO

[otrs] Setting default TO: field in customer ticket

HI All, I found the solution... In .../Kernel/Modules/CustomerTicketMessage.pm edit about line 411 Old: %NewTos = ($Object->Run(Env => $Self), ('', => '-')); New:%NewTos = ($Object->Run(Env => $Self), ()); Regards, C. ___ OTRS mailing list: otrs -

[otrs] How does the otrs get the mails from the local otrs mailbox into the otrs system

Hello I have installed an OTRS system version 2.2.6, and imported an otrs database from a 2.2.4 OTRS system. The mail server I receive mails from is a IMAP server, so I am using the fetchmail program to get the mails into the otrs users local maibox. When I give the command mail from the otrs

Re: [otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

Hi regis, thanks for quick answer. My FQDN was correct (without slash in the end) and the problem persists. Any another tip? Daniel 2008/6/6 Régis OBERLE <[EMAIL PROTECTED]>: > Try to check for a "/" in your FQDN: > SysConfig->Framework -> Core::FQDN > > Regards, > Regis > >

Re: [otrs] 2 slashes in address field(http://myserver//otrs/index.pl)

May want to check, SysConfig->Framework -> Core::ScriptAlias to make sure it does not have a leading / (/otrs/ is wrong, otrs/ is correct and the default.) This will cause it. Greg Horne gehorne geh -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Henry

Re: [otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

Try to check for a "/" in your FQDN: SysConfig->Framework -> Core::FQDN Regards, Regis De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Henry Envoyé : vendredi 6 juin 2008 17:09 À : otrs@otrs.org Objet : [otrs] 2 slashes in address field (http://my

[otrs] 2 slashes in address field (http://myserver//otrs/index.pl)

Hi all, I have a big problem. I install OTRS in my web server, and works fine. But, when i post any form, the system changes *http://myserver/otrs/index.pl *to *http://myserver//otrs/index.pl*, and browser shows page not found. I search in the system and find the variable $Env['CGIHandle'], witc

[otrs] Form Posting Problem

I got some problem here. When I tried to open a new ticket from the phone ticket module. After I filled up all the field and click on the submit button, the page will hang on the page Contacting the server for a very long time and at the end, the form was not posted!!! It not only occurred

Re: [otrs] Bulk Import issues from excel into OTRS

aleem bagwan wrote: anybody there who has worked on OTRS and found out that this feature exists or not.. Please revert with a simple yes/no.. this can help me in contributing to OTRS with a new feature. http://www.mail-archive.com/otrs@otrs.org/msg22312.html Nils Breunese.