[otrs] Use stored responses when creating a new email ticket

2008-06-13 Thread Chris Williams
Is there a way to use the stored responses when creating a new email ticket? They only seem to appear when replying to an email ticket that is already created. Thanks, Chris ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.o

Re: [otrs] OpenLDAP and Agent UserSyncLDAPMap issues. Not feeling the love.

2008-06-13 Thread Jeff Davis
I tried the DN vs UID thing - nothing. I will attempt a fresh install. ugh. According to CPAN I have the latest net::ldap package. BTW, what part of the planet are you on? - either you're a night owl or you're in europe. Looks like a lot of the lists subscribers are 8+ hours different than

[otrs] Moving DB from MySQL to MSSQL

2008-06-13 Thread Davide Bortolini
Hi all, i'm searching for anyone that can help me to migrate MySQL otrs tables to MSSQL. We have an otrs installation running from 2 years. Now we had decided to remove MySQL server since we have a new fresh MSSQL server for another application and we weould use it even for otrs. Can anyone hel

Re: [otrs] subdomains

2008-06-13 Thread Lars Jørgensen
Hi Arturo. This can be done by the webserver. I use apache2 on Linux and point the virtual directory at /var/www (this is almost the default on my Debian installations): DocumentRoot /var/www Options FollowSymLinks AllowOverride None

Re: [otrs] subdomains

2008-06-13 Thread Nils Breunese (Lemonbit)
arturo alonso wrote: Hi how I make one subdomain go to public.pl and not index.pl You could use mod_rewrite: http://httpd.apache.org/docs/2.0/mod/mod_rewrite.html I try to make in the directives In apache of this subdomain but always redirect to:subdomain.domain/otrs/index.pl and I l