[otrs] Attachement in Mails

Hi, Mails with attachement other than word document is not coming to OTRS mailbox. mail with screenshot as attachements is not coming to OTRS.If he needs to send the screenshots ,he need to first copy it in word document and then attach the word document and should send.How can i solve this

[otrs] OTRS Link side-Bar

HI, I'm just update my otrs to 2.2.7 and ITSM to 1.1.2 Since this update, the link side-bar don't appear on a linked ticket. Do you know why ? Thanks by advance. Cordialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 [EMAIL PROTECTED] Network Integration Services, 9 parc ariane -

Re: [otrs] Ticket ACL CloseParentAfterClosedChilds

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Daniele, > Can't locate object method "LinkList" via package > "Kernel::System::LinkObject" at > /opt/otrs//Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm line > 67. > > I'm running OTRS 2.2.7 and i use latest version (1.9) of > ClosePa

Re: [otrs] the default for [EMAIL PROTECTED]

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 > I don't know if this applies to OTRS 2.x, but in the 1.3 manual I found > this: > > http://doc.otrs.org/1.3/en/html/problems-misc.html#PROBLEMS-LOST-OTRS-ROOT-PW > > > That'll set the password to "root". ...alternatively you can use /bin/otrs.se

Re: [otrs] the default for [EMAIL PROTECTED]

Hi Mika, I don't know if this applies to OTRS 2.x, but in the 1.3 manual I found this: http://doc.otrs.org/1.3/en/html/problems-misc.html#PROBLEMS-LOST-OTRS-ROOT-PW That'll set the password to "root". -- Lars Den 29/06/2008 kl. 03.41 skrev Mika Chu: Hello everyone, I just install OTRS v