Jeff wrote:
We occasionally receive mail with incorrect charset headers or some
other problem where all the characters can't be displayed. When this
happens, the only thing we see in the body of the mail is the
"malformed utf8" message. Is it possible to turn that off and have
otrs display the
On 7/29/08 10:27 AM, "Nils Breunese (Lemonbit)" wrote:
> OTRS 1.3 is pretty old by the way.
I know. We once went to 2.x and my users hated it so we quickly went back.
I know that some day we need to try it again.
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
Michael Webber wrote:
Try looking in otrs/Kernel/Config/Default.pm
But never edit Default.pm. If you want to change a default setting,
copy it to Config.pm and then set your preference. Or even better:
change it through SysConfig if available. OTRS 1.3 is pretty old by
the way.
Nils Br
Try looking in otrs/Kernel/Config/Default.pm
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Wes Plate
Sent: Tuesday, July 29, 2008 8:45 AM
To: OTRS
Subject: Re: [otrs] SessionID Invalid! (1.3)
On 7/29/08 2:51 AM, "Torsten Thau" wrote:
> ...maybe you sho
Looks like mine is set to 5 hours as well. The session timeout seems to
kick in after about 10-20 minutes.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Michael Webber
Sent: 29 July 2008 16:28
To: User questions and discus
On 7/29/08 2:51 AM, "Torsten Thau" wrote:
> ...maybe you should have a look at the Config.pm/SysConfig-key
> "SessionCheckRemoteIP". I don't know if it's already available in 1.3
> but your symptoms describe pretty much what this param causes for some
> dial-up connections.
I don't see anything i
Look for the is section in the otrs/Kernel/Config/Default.pm
# SessionMaxIdleTime
# (After this time (in seconds) without new http request, then
# the user get logged off)
$Self->{SessionMaxIdleTime} = 5*60*60;
You should be able to adjust the timeout here. I am not entirely sure
about
We occasionally receive mail with incorrect charset headers or some
other problem where all the characters can't be displayed. When this
happens, the only thing we see in the body of the mail is the
"malformed utf8" message. Is it possible to turn that off and have
otrs display the contents
Hello all,
I'm running OTRS 2.2.6 on CentOS 4, the problem we are experiencing is
when I zoom in on a ticket and compose an answer, if I spend more than,
say, 10 minutes in replying, I get a session timeout when I click send.
Would someone be able to point me to where I can find the setting for
t
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Wes,
Wes Plate schrieb:
> We have OTRS 1.3 installed, is there a way to config OTRS to use
cookies or
> something that will prevent these crazy "SessionID Invalid!" messages?
...maybe you should have a look at the Config.pm/SysConfig-key
"Sessio
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