[otrs] Can the ticket number be placed behind the subject?

Hi Is it possible to configure OTRS so that the ticket number in the subj. field appears behind the subject text rather than in front? If so, how? Thanks. Eric Bynum _ Talk to your Yahoo! Friends via Windows Live Messenger. Find

Re: [otrs] Upgrade

Try upgrade from 1.1.2 to 2, and after 2 to 2.3.1 Daniel Castro wrote: > Hi, > > How can I upgrade from 1.1.2 to 2.3.1? > > best regards, > > -- > Daniel Castro - דניאל > Home Page : www.danielti.com.br > MSN: [EMAIL PROTECTED] > Skype: dani

Re: [otrs] Forwarding Email Generated Tickets to Technical Staff

Writing a generic agent is something that I considered. But yes, it is harder than it sounds unless I'm missing the documentation entirely on creating such an agent. Doesn't this require some scripting in, say, Perl or PHP? Eric Bynum > Date: Tue, 19 Aug 2008 11:41:18 -0400 > From: [EMAIL

[otrs] Upgrade

Hi, How can I upgrade from 1.1.2 to 2.3.1? best regards, -- Daniel Castro - דניאל Home Page : www.danielti.com.br MSN: [EMAIL PROTECTED] Skype: danielti2005 ICQ : 316727989 Jabber: danielti Linux User: 387864 AOL User: Danielti2005 Sola Scriptura, Sola Gratia, Sola Fide, Solus Christus, Soli De

Re: [otrs] Forwarding Email Generated Tickets to Technical Staff

On Tue, 19 Aug 2008, Eric Bynum wrote: Hello In January and February of '07, the following thread appeared. No idea if this will work but I saw an option to turn off html to txt in the postmaster settings maybe that will do the trick for you. -Original Message--

[otrs] Forwarding Email Generated Tickets to Technical Staff

Hello In January and February of '07, the following thread appeared. No idea if this will work but I saw an option to turn off html to txt in the postmaster settings maybe that will do the trick for you. -Original Message- From: otrs-bounces at otrs.org [mailt

[otrs] rpc.pl: Variable "%CommonObject" will not stay shared

Hi, I'm just doing my first steps in trying to communicate with OTRS through RPC/SOAP. I've created this short script for testing, which is derived from the rpc- example.pl distributed by OTRS (2.2.6). # #!/usr/bin/perl -w use Data::Dumper; #config use SOAP::Lite('autodispat

[otrs] Adding related mail contextually to existing ticket

Hi list! We want to automatically add incoming email to existing tickets, but being a newbie to OTRS, I have no idea of some of the details. I have a POP3 address set up so that new tickets are automatically created in a certain queue, let's say it's called "Queue1". This works fine. Now so