[otrs] Multi Selection Lost on Refresh

Hi list members; Has anyone had the problem of the screen refreshing on the queue that your in while your selecting tickets for a bulk action and your selections are de-selected after refresh? Is there some setting or mod that I have overlooked that will retain the selections after refresh Mik

[otrs] Secure Mode

I seem to recall that someone was trying to get their system to function on https rather than http. As I recall they were looking at secure mode, it doesn't control that. The correct reference is HttpType See... http://doc.otrs.org/2.3/en/html/a2710.html#Framework:Frontend::Public::Modul eRegist

Re: [otrs] Run migration script as OTRS user, can't su otrs

On 10/6/08 7:21 PM, "LQ Marshall" wrote: > It is probable that the otrs user is probably set to not allow logins. This > is fairly easy to check for most linux flavors a "grep otrs /etc/passwd" > should give you the answer. Usually the shell will be a directory/file that > doesn't exist and ofte

Re: [otrs] Feature Request : Time Work Units

How would OTRS know what time to automagically populate the field with? In my ticket system, my technicians may not work on a ticket from the time it is opened until the time it is replied to. It may sit locked for a moment while that agent also works on another issue that was called in on the p

Re: [otrs] Run migration script as OTRS user, can't su otrs

Making a guess here, but sound right... It is probable that the otrs user is probably set to not allow logins. This is fairly easy to check for most linux flavors a "grep otrs /etc/passwd" should give you the answer. Usually the shell will be a directory/file that doesn't exist and often this is

[otrs] Run migration script as OTRS user, can't su otrs

I'm making some progress I think in my tests to get OTRS 2.3.2 going, right now I'm testing how I'll get my DB moved forward. The instructions for UPGRADING the database from 2.2 to 2.3 say to "Run the migration script (as OTRS user, _not_ as root)" however I can't get "su otrs" to work, I remain

[otrs] OTRS reports

Hi, We are running OTRS 2.1.2. I wanted to generate some reports from OTRS on a daily and weekly basis. I've looked around in OTRS and don't see any options to generate a specific reports. Any help is appreciated. Emy F. Afalava Blue Sky Communications Phone Number: +1.684.699

[otrs] Feature Request : Time Work Units

It would be nice if Time Work Units would fill out the time automatically when creating a reply, forward or note etc etc. Mik ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lis

[otrs] Error message - "Got no DBObject"

Hello, I try use installer.pl, but I have the following message: Software error: Got no DBObject! at ../..//Kernel/Output/HTML/HeaderMetaFAQSearch.pm line 29. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. Anyo

[otrs] Service <-> Type association?

Hi everyone! I've found that in my installation of OTRS (2.3.2 with ITSM packages) it is very difficult to choose the service from the drop down menu because there are too many services in our company (100) Is it possible to filter service drop down menu by type drop down menu? So I explain ex