[otrs] add bulk-merge action into bulk-action page

Dear Otrs users, I want to add bulk-merge action into bulk-action page. I have check out AgentTicketBulk.pm ver 1.18, and replace the ver 1.14 , and replace the dtl file AgentTicketBulk.dtl from ver 1.10 to 1.13 This not work properly. -- Jeffery ___ /\__\ "What is the world coming to?" \/__/ __

[otrs] Article Numbering inconsistency: Enhancement Request

Hi, I just upgraded from 2.1.4 to 2.3.3 (and simultaneously from fedora 5 to fedora 9). All went very smoothly... thanks to OTRS for such a great product !!! One of the numerous small improvements my users noticed was that, when zoomed, articles used to be listed in chronological order... They

Re: [otrs] newbie question about link

Hi, links are used to relate tickets (as well as faq articles and config items) to each other. The meaning of such a relation is really interpreted by the humans (agents). The only technical use of links I know of is when a config item dependsOn a ticket, ConfigItem is marked not available by OTRS

[otrs] Customer LDAP Login

Hi I have a Zimbra Server, I´m using it's LDAP server (customized OpenLDAP) to authenticate my OTRS installation. I can authenticate from the agents configuration, but I can't from the customers interface. My configuration options: $Self->{'Customer::AuthModule'} = 'Kernel::System::Customer

[otrs] FYI: Vacation

I received a reply from an admin a short while ago. The OOT messages should be no more. > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of LQ Marshall > Sent: Monday, December 01, 2008 11:27 AM > To: 'User questions and discussions about OTRS.' > Subj

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

Re: [otrs] Vacation

I sent such a message about 30 minutes ago. > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Theunis De Klerk > Sent: Monday, December 01, 2008 11:26 AM > To: 'User questions and discussions about OTRS.' > Subject: Re: [otrs] Vacation > > Can one o

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

Re: [otrs] Vacation

Can one of the forum admins, unsub him for now? > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > [EMAIL PROTECTED] > Sent: 01 December 2008 06:24 PM > To: otrs@otrs.org > Subject: [otrs] Vacation > > Hi > > I will be on leave from 29 Nov to 15 Dec.

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

[otrs] newbie question about link

Can anyone explain me what "link" means? I tried creating parent, child and normal links and nothing happens... Is there any way to "include tasks" into a ticket? I mean, I move a ticket to software qeue, for example, but in order to close the ticket, support department must "do" several things

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

Re: [otrs] X-ORTS headers

Sam, If you have different email accounts for each queue, then go into Pop3 Account Management in the Admin Console. When you set up the pop3 account, you need to fill out these fields: Account username: [EMAIL PROTECTED] Account Password: passcode Host: mail.domain.com Trusted: yes (so otrs

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

Re: [otrs] Vacation

On Fri, November 28, 2008 14:27, [EMAIL PROTECTED] wrote: > Hi > > I will be on leave from 29 Nov to 15 Dec. I will not be able to receive > your email. Please do contact the following people. > > For pre-sales issues, please contact Ronghwa. > Email address: [EMAIL PROTECTED] > HP: 91053024 > > Fo

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

Re: [otrs] X-ORTS headers

Hi     I tried using the PostMaster Filter but that did not work for me(Actually that is what brought me to this mailing list) currently im adopting Anton's code into my Config.pm.  I also agree that different mail addresses are the most reasonable though that would not be feasible from my comp

[otrs] Vacation

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: [EMAIL PROTECTED] HP: 91053024 For support issues, please call: 96446090 __

Re: [otrs] X-ORTS headers

The approach with the different mail addresses seems the most reasonable. That said you can use the [ PostMaster Filter ] in the admin interface to sort out keywords. Just make sure you pick the proper format. The **ORDER** is tricky because of the ‘*’. Make it ‘\*\*ORDER\*\*’ and it’ll work pro