Re: [otrs] recieving mail on exchange/imap

2008-12-20 Thread Steven Carr
sol sol wrote: > what do you mean with a distribution list? Create 2 new accounts in AD, e.g. otrsbox, storagebox and give each of these an email address in Exchange. Create a group in AD and add both of these accounts to the group, mail enable the group in Exchange to create a distribution list a

Re: [otrs] recieving mail on exchange/imap

2008-12-20 Thread sol sol
Hi Steven, what do you mean with a distribution list? thanks! 2008/12/20 Steven Carr > sol sol wrote: > > the leave a copy should be used for copy in case anything goes wrong. > > This is a bad idea, having 100's if not thousands of emails in a mailbox > that have to be read every time you check

Re: [otrs] recieving mail on exchange/imap

2008-12-20 Thread Steven Carr
sol sol wrote: > the leave a copy should be used for copy in case anything goes wrong. This is a bad idea, having 100's if not thousands of emails in a mailbox that have to be read every time you check for new messages would not be feasible in a production environment and would dramatically increa

Re: [otrs] recieving mail on exchange/imap

2008-12-20 Thread sol sol
hi steven, thanks for the info on this . the leave a copy should be used for copy in case anything goes wrong. but i can define a rule that all incoming mail will be sented as copy to an other mailbox, not a big deal. Do you have any idea if it would be possible to sent my incoming mail to a imap

[otrs] Unable to respond via email

2008-12-20 Thread Paul Stewart
Hi there.. New user to OTRS - have the system up and running... I know I'm missing something obvious here, and after reading the docs must have missed something ;) Have setup a queue and can get a test email to showup in the system but cannot respond via email. The queue has a proper e

Re: [otrs] recieving mail on exchange/imap

2008-12-20 Thread Steven Carr
sol sol wrote: > Also i want to access some public folders on the excange server, can > some explain me how to define this mail box in otrs settings? > they are not pass binded but access is granted with changing profiles in > exchange. This is not possible. It only checks the INBOX folder. I use