Re: [otrs] how to change compose answer From email address

Hi Aung. You've got to enter a valid mail address as system address and then assign it to the queue in question. Greets Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Aung 23 Gesendet: Dienstag, 20. Januar 2009 20:03 An: otrs@otrs.org Betreff: [otrs] how to chan

Re: [otrs] Queues' visibility to customers

Yasir M. Arsanukaev пишет: Anton Gubar'kov пишет: Hello, Yasir. You can try a simplier approach. You need to assign the "secret" queues to groups no customers are in. Pay attention to the default groups for the customer in Sysconfig. Once you move the ticket into one of these "secret" group

[otrs] how to change compose answer From email address

Hi, I am new to otrs and just installed it. When I receive the ticket and try to use compose answer, From: field is with "OTRS System * invalid o...@localhost (no mail exchanger (mx) found!)!" I do not know where to change that o...@localhost to valid From email address. Can anyone guide me wher

Re: [otrs] IMAP / IMAPS fetch mails

> How ever we have public folders, > with settings: recieve.mailhost.com , user: and pass: pass > notice the space in the username. > When fetching this public mailfolder i allways get authentication failure. (user and pass is correctly filled in) > i´m gu

[otrs] IMAP / IMAPS fetch mails

Hi, I´m trying to configure in the admin account the Postmaster Mail account, some how i can only select pop3, pop3S and imap. How can i activate imapS ? as claimed working on the features page? reason why i need is following; we are using exchange 2003, when i configure a private mailbox with se

[otrs] Basic Auth SSO support patch

Hi, I did a patch for OTRS 2.3.x to add support of SSO based on Basic Auth header. http://httpd.apache.org/docs/2.2/howto/auth.html To enable the patch, you'll need to add this line in your Config.pm file to enable it: $Self->{'AuthSSO'} = 'AuthTypeBasic'; IMO, the patch is unlikley to by accep