[otrs] R: About Ticket Owner

Hi Arlene 1. The ticket is owned by the creator, but is not assigned to anyone 2. The ticket is owned by OTRS Admin (user with ID=1) by default, or by any other owner defined in Postmaster sysconfig Keep in mind that in OTRS a ticket always have a owner, but may or may not be assigned to the

[otrs] LDAP auth from different, trusted domains

Hello, I have a problem in authenticating the agents on differents 2003 Active Directory domain. Let's suppose that DOMAIN1 is in trust with DOMAIN2. This configuration, of course works without hassle: # # # DOMAIN 1 authentication

[otrs] Ticket subject length

Hello, Is it possible to change the length of the ticket subject sent in mails? Example: I am trying to print out, but the printer does not work it gets cut off to [SR#000] New ticket notification! (I am trying to print out [...]) I found an old thread with the same question:

[otrs] Database connection problem.

I must be rather dense here, but I can't seem to work out what I did to cause the initial problem or how to get it fixed. New install of OTRS2 on Debian Lenny with mysql Database I made a simple change in the Config.pm to fix the link sent in the auto response email. I added the following

Re: [otrs] Ticket subject length

Ulrich, Notifications, as shown in your example, are defined through 'Admin' - 'Notification'. There for example the English template en::Agent::NewTicket has as Subject: 'New ticket notification! (OTRS_CUSTOMER_SUBJECT[24]) '. Obviously by changing 24 to a higher value you would see

Re: [otrs] Database connection problem.

Tried reloading everything including Apache and MySQL? Has helped me on similar occasions. Otherwise the OTRS system log file (Mine is in /tmp/otrs.log) or apache error log may give more clues. KR, Frans -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On

Re: [otrs] Database connection problem.

How embarrassing, apparently it just needed apache to be restarted at this point. Everything is connecting and working properly. I guess I didn't realize that if you restart the otrs2 service you must restart apache2 as well. Mark Hepler wrote: I must be rather dense here, but I can't seem to

[otrs] Available tickets and acticle actions

Hi, I have two confusing questions: 1. Some acticles could be printed, forwarded, bounced and split, but some could only be printed, forwarded and split. What kind of acticles does not have the bounce option? 2. We have 5000 tickets in Junk quene, but only 1200 of them are available, why?

Re: [otrs-de] LDAP Kennwortänderungen

Hallo, der Vollständigkeit halber kurz die Lösung des Problems ;-) It's Not a Bug, It's a Feature: http://support.microsoft.com/kb/906305/en-us Schönen Feierabend, gruß Markus -Ursprüngliche Nachricht- Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von

[otrs-de] Eskalationsbenachrichtigung

Hallo Ein kurze Frage zu Eskalationsmeldungen: Wenn im meinem OTRS ein Ticket eskaliert bekommt jedes Mitglied der Gruppe alle ca. 30 min eine Benachrichtigung, dass das Ticket eskaliert ist. Ich möchte, dass nur der Verantwortliche, bzw. wenn noch niemand bestimmt ist, alle EINE

Re: [otrs-de] LDAP Kennwortänderungen

Vielen Dank für die Info, so eine Erklärung hab ich mir gewünscht :) -- Ronny Trommer (Germany) Web: http://www.open-factory.org IRC: irc.freenode.org - #opennms PGP key: 7ED9 1A00 0BD9 EB84 9F63 5808 B1BC E829 E383 98A0 Keyserver: keyserver.pgp.com On Mar 3, 2009, at 5:40 PM, Markus Hummel