Re: [otrs] How can i hide waiting tickets in my Queues?

Create a new Queue or a subQueue, put them there. Don't use escallation. Don't include that new queue in your "My Queues." Deal with it when you want. On Tue, 10 Mar 2009, m...@bortal.de wrote: Hello List, i sometimes have to put my tickets on wait for more than a few weeks. They all sit in

[otrs] Calendar Performance

I'm again revisiting an issue posted to this list around Oct 10, 2008. Unfortunately I have never been able to solve this issue. I used a stopwatch just now to time how long it takes to load the next page when I click on "All Events" in OTRS. It was 55 seconds. In my original posting I hadn't

Re: [otrs] Customer Company

Hi there, You can delete the tickets from using the Generic Agent http://doc.otrs.org/2.3/en/html/x1213.html but you cannot remove clients/customers, only rename them or invalid them. On Tue, Mar 10, 2009 at 3:01 PM, Tony Evans wrote: > I have been teaching myself this product and now want to g

[otrs] How can i hide waiting tickets in my Queues?

Hello List, i sometimes have to put my tickets on wait for more than a few weeks. They all sit in my own queue now and make it messi. How can i hide tickets with the waiting status? Cheers, Mario - OTRS mailing list: otrs - W

[otrs] Customer Company

I have been teaching myself this product and now want to go live with system I need to be able to delete the test tickets and test Customer company entries that I created, How?? -- *Tony Evans* */Essential Enterprise Solutions Inc Tel 727 938 3374 Cell727 480 7813 /* ---

Re: [otrs] Available tickets and article actions

>We have 5000 tickets in Junk queue, but only 1200 of them are available, why? >Can we set the >available value? Are they locked? Locked tkts don't show in the queue. Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 >>> Arlene Wu 03/10/09 3:26 AM >>> Hi, I have

Re: [otrs] inheritance

Sorry to spam, either a "clone" link could be usefull Sent from: Milan Mi Italy. Joan Collins - "The problem with beauty is that it's like being born rich and getting poorer." On Tue, Mar 10, 2009 at 11:38 AM, Marco Vannini wrote: > Hi all, > > What about having an option in Queue creation

[otrs] inheritance

Hi all, What about having an option in Queue creation where a sub queue could inherit properties from the parent ? C U MV - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To uns

[otrs] Available tickets and article actions

Hi, I have two confusing questions: 1. Some articles could be printed, forwarded, bounced and split, but some could only be printed, forwarded and split. What kind of articles does not have the bounce option? 2. We have 5000 tickets in Junk queue, but only 1200 of them are available, why? Ca

[otrs] Elapsed time from open to close of a ticket?

Hi, I would like to know if there is a way to get the elapsed time from OPEN to CLOSE of a ticket? Thanks, Best regards, Dominique - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/