[otrs] no autoresponders to addresses that we are importing mail from

Hey all, hope youre well. We are polling for & importing email from an email address in to a queue. We do this for addresses like hostmaster & postmaster & those are not real people (just "roles" people play) and OTRS updates every single email (of which there are A LOT of mails) with an update

[otrs] No Permission when zoom any ticket

Hi, I make a upgrade from 2.2.4 to 2.3.4, now, when I click on 'Zoom' on a ticket in the queue I've got "No Permission!". if I try with root at localhost (admin user) work fine. I have all permission (rw) in all queues, i have this menssages in my _lock_ tickets. I try with Generic Agent (loged wi

[otrs] Help me get the "My Tickets" toolbar button back!

Hey guys, After a recent update from 2.0 where we had a navbar module called "My Tickets" which would allow agents to see all of their open tickets, this button has disappeared. We updated to 2.3 and followed all update instructions. The problem is the person who first set up OTRS for us is now g

[otrs] Error: Need TicketID!

Hi, I'm a new user of OTRS (windows version) and I write from Italy. I have a problem with sending the tickets by customers. When a client sends the alert, the system display the following error message: /"Errore: Need TicketID!"/ /ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Mar 16

Re: [otrs] RegExp Filter Error

Ok I set filter to from : "@frentix.com" lets see if it works with next ticket. Thanks for your help Roman Am 16.03.2009 um 09:46 schrieb Renee Bäcker: Hi Roman, I assume that you have something like "*...@frentix" in your config. You should either use "@frentix" or "@frentix" - Renee

Re: [otrs] RegExp Filter Error

Hi Roman, I assume that you have something like "*...@frentix" in your config. You should either use "@frentix" or "@frentix" - Renee Roman Haag schrieb: > Hello > > I get an error reported by cron when executing the filter. It seems that > some content in mail does disturb it. The error is

[otrs] RegExp Filter Error

Hello I get an error reported by cron when executing the filter. It seems that some content in mail does disturb it. The error is the following: Betreff: Cron $HOME/bin/PostMasterMailbox.pl >> /dev/ null ^* matches null string many times in regex; marked by <-- HERE in m/ ^* <-- HERE @fr