Re: [otrs] Problem with æ ø å

Hi A W, It seems to be an encoding problem. Did you tried to change DefaultCharset in config.pm? In order to do it, you must insert following line in your config.pm file: $Self->{'DefaultCharset'} = 'utf-8'; You may find such a settings in other places and correct them too. Afshar Mohebbi On

[otrs] Problem with æ ø å

Hi, My OTRS system will not show the letter Æ Ø Å in email message that coming in. How can I fix this? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://list

Re: [otrs] Mix funcionality of Customer Inteface and Agent Interface

Marco Vannini ha scritto: > Hi Riccardo, > Hi, thanks for reply > A customer is able to do something on his tickets via customer > console. He is able at least to close, postpendig and changing > priority... If you are looking to anything else give Customer an Agent > account > Yes, I thou

Re: [otrs] Questions regarding the calendar

I guess there must be something wrong. I have uninstalled and reinstalled the calendar module but I still only see Today and 5 Day. I looked in the SysConfig area and found Config Options: Calendar -> Frontend::Agent::ModuleRegistration were the buttons are controlled and see that there are m

Re: [otrs] Questions regarding the calendar

Jeremy, If the calendar installed correctly you should see, at the top from left to right, icons for Logout, Today, 5 Day, 7 Day, and 3 Month. Click on 7 Day and you should have 7 columns for each day. The current day is highlighted in a mustard yellow and Saturday and Sunday are highlighted i

[otrs] Questions regarding the calendar

Our calendar works, but how do I make the thing show Sat. and Sun.? Also both the Today and 5 Day buttons show the same calendar, the 5 Day one, how does one change this and add a 7 Day and Month? Thanks Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 --

[otrs] Reporting

Hi, Who has good reporting in place? And perhaps even an extra reporting tool used? Like I would like to have over the last month all the type Change cases listed (preferably Closed), with the time amount spent. Also per agent, changes touched and time spent per... Things like that. Im afraid e

Re: [otrs] PDF font configuration

It appears you are missing a character set? (Or different local set?) My results: A lot of lines stating on both test and production server: <...> Use of uninitialized value in numeric gt (>) at /usr/lib/perl5/site_perl/5.8.8/PDF/API2/Basic/TTF/Cmap.pm line 258. <...> Use of uninitialized value i

Re: [otrs] PDF font configuration

What is the output of you unit test? $OTRSHOME/bin/UnitTest.pl -n PDF this is mine: not ok 122 - ERROR: Syntax error in /usr/local/otrs/scripts/test/PDF.t: No such file or directory at (eval 25) line 2739. ERROR: Syntax error in /usr/local/otrs/scripts/test/PDF.t: No such file or director

Re: [otrs] Auto CC

Hiren Joshi a écrit : Hello all, I migrated from 2.2.6 to 2.3.4 on another system. The 'cc' field now seems to be auto filled with the OTRS email so when an agent replies it sends the email to OTRS and an extra reply gets added to the ticket (ie, it email itself). Can anyone tell me where I

Re: [otrs] PDF font configuration

Seems that with otrs 2.1.x was no problem. But previous version didn't use PDF::API2. Il 09/04/2009 17.07, Frans Stekelenburg ha scritto: Posted the same question some time ago, with no solutions either. So eager to find out any solutions as well. gr, Frans -Original Message- From: o

Re: [otrs] PDF font configuration

Posted the same question some time ago, with no solutions either. So eager to find out any solutions as well. gr, Frans > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Tijmen de Mes > Sent: donderdag 9 april 2009 16:43 > To: User questions

Re: [otrs] PDF font configuration

I found an issue on a fedora forum, where they say that we have to correct a path into API2.pm into perl installation directory. I edited the path inserting the only path for DejaVu fonts on my server (i use FreeBSD), but nothing change. Have you tested other solutions? Now i'm enabled all fon

Re: [otrs] PDF font configuration

Hi, I'am having the same problem, I didn't found a solution for it. Tijmen Diego Giardinetto wrote: > Hi, > installing otrs, i have a problem with pdf table report: characters have > lot of distance between each one. Any idea? > > Thx, > Diego > > -- > Diego Giardinetto > Junior SysAdmin @ Zephi

Re: [otrs] Best OS for otrs

:D You know that you are starting a big thread ?! i throw a line for redhat and related (fedora, centos)Our installation is a thunder ! Obviusly then depends on many factors but I think that was not the question :D :D :D On Thu, Apr 9, 2009 at 4:43 PM, sander vink wrote: > hi all! > > W

[otrs] Best OS for otrs

hi all! Which operating system is the best to run OTRS? I like a very fast OTRS! Thanks all! Kind regards, Sander - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscrib

[otrs] PDF font configuration

Hi, installing otrs, i have a problem with pdf table report: characters have lot of distance between each one. Any idea? Thx, Diego -- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinettozephirworks.com mobile: +39 328 06 81 489 -

Re: [otrs] delayed mail

ime delays on Recieving Tickets (Frans Stekelenburg) > >> > >> > >> ---- > -- > >> > >> Message: 1 > >> Date: Thu, 9 Apr 2009 14:08:23 +0200 > >> From: Frans Stekelenbu

Re: [otrs] otrs Digest, Vol 7, Issue 27

ticket to our OTRS system there >> is a delay of say 15 mins before I receive the ticket in my queue. >> >> If I go into the Admin console and then into postmaster ?mail account >> and ?say run now the message is received right away. >> >> >> >> There a

Re: [otrs] otrs Digest, Vol 7, Issue 22

> > This email is intended only for the person to whom it is addressed > and/or otherwise authorized personnel. The information contained herein > and attached is confidential and the property of The NXT Thing Now > (Pty) > Ltd. If you are not the intended recipient, ple

Re: [otrs] otrs Digest, Vol 7, Issue 24

s@otrs.org >> Subject: [otrs] Time delays on Recieving Tickets >> >> >> >> Hello All >> >> Im new to OTRS >> >> I am having a problem that when I send a ticket to our OTRS system there >> is a delay of say 15 mins before I receive the ticke

Re: [otrs] otrs Digest, Vol 7, Issue 25 (Time delays on Recieving Tickets )

27 11 322 3332 > > Mobile +27 82 375 0887 > > Skype ID brentbotha > > Email br...@nxtnow.co.za > > www.nxtnow.co.za > > > > Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton > > This email is intended only for the person to whom it is add

Re: [otrs] otrs Digest, Vol 7, Issue 24

cent, Sandton > > This email is intended only for the person to whom it is addressed > and/or otherwise authorized personnel. The information contained herein > and attached is confidential and the property of The NXT Thing Now (Pty) > Ltd. If you are not the intended recipient, please be advised that &

Re: [otrs] otrs Digest, Vol 7, Issue 22

nt, Sandton > > This email is intended only for the person to whom it is addressed > and/or otherwise authorized personnel. The information contained herein > and attached is confidential and the property of The NXT Thing Now (Pty) > Ltd. If you are not the intended recipient, please be advised that > viewing th

Re: [otrs] otrs Digest, Vol 7, Issue 22

ts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email. Please consider the environment before printing this email <http://www.passport.panda.org/> ---

Re: [otrs] otrs Digest, Vol 7, Issue 21

---- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090409/10fd9ec2/attachme nt.html> -- next part -- A non-text attachment was scrubbed... Name: not available Type: image/jpeg Size: 12987 bytes Desc: image001.jpg U

Re: [otrs] Time delays on Recieving Tickets

Postmaster jobs are managed by the crontab. Try to modify (as in fedora) /opt/otrs/var/cron/postmaster* and then service restart otrs For the outgoing email depends on what you use (smtp or sendmail or other) On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha wrote: > Hello All > > Im new to OT

Re: [otrs] Customer Notifications New Ticket/Closed Ticket

OTRS does send the first message you speak of. As for the second message, we created a response. In ORTS click admin then response then add the response you would like. Now this method is not an auto response, whatever you create in this area will show up in the left of the screen in each ti

Re: [otrs] otrs Digest, Vol 7, Issue 20

his email. Please consider the environment before printing this email <http://www.passport.panda.org/> -- next part -- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090409/49bada61/attachme nt.html>

Re: [otrs] otrs Digest, Vol 7, Issue 15

I made some changes on the config.pm thus i need to restart the otrs in order to see the changes. I of course tried restarting httpd and mysqld but still i dont think thats it. if the file is not there what should i do? is there any other way to restart otrs? Regards Zahir -Original Mess

Re: [otrs] otrs Digest, Vol 7, Issue 19

er the environment before printing this email <http://www.passport.panda.org/> -- next part -- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090409/10fd9ec2/attachme nt.html> -- next part -

Re: [otrs] Time delays on Recieving Tickets

The proper way to update crontab is by using Edit: crontab -e crontab -e -u otrs J To list: crontab -l [-u otrs] No need to restart then mvg, frans From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Davin Taddeo Sent: donderdag 9 april 2009 13:5

Re: [otrs] Time delays on Recieving Tickets

Unix or windows? Postmaster function (script) is called from a scheduled command. On unix in cron. By default every 10 minutes. gr, Frans From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Brent Botha Sent: donderdag 9 april 2009 13:38 To: otrs@otrs.org Subject: [

Re: [otrs] Time delays on Recieving Tickets

Just dealt with this the other day myself. :) I would update your cron settings for the fetchmail cron job.  The cron file is located here on my system: /opt/otrs/var/cron I have mine set to update every 3 minutes using the following line: */3 * * * *    /usr/bin/fetchmail -a --ssl >> /dev/n

[otrs] Auto-assign based on Service classification

Hello, I have a requirement to automatically assign tickets created to groups based on a three tiered classification. For example: Tier 1) Desktop Support Tier2) Hardware Tier 3 Blackberry would be auto-assigned to the Desktop Support Group. I have not been able to figure out how to link the

[otrs] Time delays on Recieving Tickets

Hello All Im new to OTRS I am having a problem that when I send a ticket to our OTRS system there is a delay of say 15 mins before I receive the ticket in my queue. If I go into the Admin console and then into postmaster mail account and say run now the message is received right away. There

Re: [otrs] Mix funcionality of Customer Inteface and Agent Interface

Hi Riccardo, A customer is able to do something on his tickets via customer console. He is able at least to close, postpendig and changing priority... If you are looking to anything else give Customer an Agent account On Thu, Apr 9, 2009 at 1:01 PM, Riccardo wrote: > Hi, I'd like to use one co

[otrs] Mix funcionality of Customer Inteface and Agent Interface

Hi, I'd like to use one command of Agent Interface in the Customer Interface. What I'd like to make is allow a Customer to manage a ticket. So what I need is to allow a costumer to have access to TicketQueue or manage a ticket acting as an Agent. Is there anyone who can help me? Thanks ---

Re: [otrs] SMTP send Exchange

Hi Marc, I think that you just have to try a telnet from your otrs box to the smtp like: telnet serverml.X. 25 and see if it return somthing like: [r...@hlt02720 ~]# telnet 0 25 Trying 0.0.0.0... Connected to 0. Escape character is '^]'. 220 localhost.localdomain ESMTP Sendmail 8.14.2/8

[otrs] SMTP send Exchange

Hi, I can receive through POP server of my exchange (SBS 2003) but no way to send. I've tried a lot of different configs, even with sendmail (no Exchange) I can't.. Does anyone have a clear explanation how to configure with Exchange to send through it ? (in french it's better J ) or with a

Re: [otrs] Change queue without being owner

Hi, First, sorry, I missed this mail. On Sat, Feb 28, 2009 at 10:34 AM, Steven Carr wrote: > On 24/2/09 13:09, Javier Barroso wrote: >> Response to [1] (I can't reply from gmail :( now ) >> Ticket::Frontend::MoveSetState:  did the trick >> >> [1] http://lists.otrs.org/pipermail/otrs/2009-January/