Re: [otrs] What version of the FAQ module should I use with OTRS 2.3.4 and OTRS::ITSM 1.2.3?

Just the same version as you would use for OTRS 2.3.4 without ITSM modules: FAQ 1.5.4. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, May 21, 2009 at 05:53, Rodney McDuff mcd...@its.uq.edu.au wrote: -- Dr. Rodney G. McDuff

[otrs] send notification to customer about closed ticket.

hi, i am new to otrs, using otrs 2.3.4 on a CentOS 5.2 machine Is there an option somewhere in OTRS that sends out an e-mail (i.e. from the the notification master) to customer that informs the customer that his/her ticket has been closed with the note we have wrote when the ticket was closed.

[otrs] Migrating to 2.3.4

Hi, We have just recently installed OTRS 2.3.4 on SUN Solaris 10 and this instance is running fine. Now we want to migrate our old queues from OTRS 1.2.3 (on Solaris 10) to new installation. Can someone help me getting started as I am finding kind of stranded at the moment. Your help is

Re: [otrs] configuring POP3 mail account to otrs(mysql).

Thank u for info MichielBeijen..  Ravi Shankar From: Michiel Beijen mich...@beefreeit.nl To: User questions and discussions about OTRS. otrs@otrs.org Sent: Wednesday, May 20, 2009 11:38:57 PM Subject: Re: [otrs] configuring POP3 mail account to otrs(mysql).

Re: [otrs] Mass import users

Hi Maurice, What you could do is write a small script that calls bin/otrs.addUser: otrs.addUser [-f firstname] [-l lastname] [-p password] [-g groupname] [-e email] username if you define -g with a valid group name then the user will be added that group And of course, if possible, an

Re: [otrs] send notification to customer about closed ticket.

aman wrote on 5/21/09 10:27 Is there an option somewhere in OTRS that sends out an e-mail (i.e. from the the notification master) to customer that informs the customer that his/her ticket has been closed with the note we have wrote when the ticket was closed. Yes OTRS will do this. I

Re: [otrs] Migrating to 2.3.4

You might want to try this: Create a back up of you existing 1.2.3 installation Install a fresh copy of 1.2.3 on your new server Restore your old OTRS database to your new instance of 1.2.3 Follow the upgrade path from 1.2.3 to 2.3.4 on your new server. That's the way that I know how. It sounds

Re: [otrs] Mass import users

When you integrate with AD, doesn’t AD take over as the authentication mechanism? I have also noticed an ldap sync toll in the OTRS bin directory, the only problem with this script is it only syncs admin users and not customers From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On

Re: [otrs] send notification to customer about closed ticket.???

://lists.otrs.org/pipermail/otrs/attachments/20090521/d9cc73be/attachment-0001.html -- Message: 2 Date: Thu, 21 May 2009 15:21:57 +0100 From: Rabindra Pandey rabindra.pan...@sun.com Subject: [otrs] Migrating to 2.3.4 To: User questions and discussions about OTRS. otrs

[otrs] Public FAQs in the customer interface but not the public interface

I have a whole bunch of hierachical FAQs that are visible in the customer interface; all of which are set to state public. In the public interface I see nought but a FAQ link on the left hand side and links to various articles in the right hand side. What am I doing wrong. OTRS 2.3.4, OTRS::ITSM

[otrs-de] Rolf Debacher/Holzma/Homag-Gruppe/DE ist außer Haus.

Ich werde ab 21.05.2009 nicht im Büro sein. Ich kehre zurück am 26.05.2009. Ich werde Ihre Nachricht nach meiner Rückkehr beantworten. Holzma Plattenaufteiltechnik GmbH Gesellschaft mit beschränkter Haftung mit Sitz in D-75365 Calw-Holzbronn, Holzmastraße 3; Registergericht Stuttgart HRB

[otrs-de] Jörg Unger/IT-Management/Spk-Werra-Mei ssner/DE ist außer Haus. [Virus checked]

Ich werde ab 21.05.2009 nicht im Büro sein. Ich kehre zurück am 01.06.2009. Ich werde Ihre Nachricht nach meiner Rückkehr beantworten. In dringenden Fällen wenden Sie sich bitte an Herrn Hildebrandt unter 05651-306-8510 bzw. Herrn Uwe Mark 05651-306-8512. Bei technischen Probleme oder