the option TimeZoneUser would be the solution,,
@ Chen Fan from suzhou.
On Wed, Jun 10, 2009 at 10:28 AM, Arlene Wu wrote:
> Hi,
>
> We are in China (Timezone Beijing), while our server is located in USA. We
> found the time displayed in OTRS is always wrong, not our local time. And
> ticket fr
Hi,
We are in China (Timezone Beijing), while our server is located in USA.
We found the time displayed in OTRS is always wrong, not our local time.
And ticket from our client (also in China) and notification email always
showing wrong time, but different from that in OTRS.
We know timezone
Hello,
We have started to use the OTRS system and have a problem with the Age of
tickets. Once a ticket is closed successfully, the aging does not stop.
Any way we can have the age stop on closed tickets?
Any help is appreciated.
Sri
--
Thank you Maurício, I believe this is exactly my problem. I had
highlighted the queues in our system environment but forgot to do this
again when we migrated to acceptance.
Best regards,
Jim
ITIL Process Manager
NCDOR
919-715-4932
james.b...@dornc.com
>>> Maurício Ramos 6/8/2009 3:07
PM >>>
H
as I see you need 2D queue :) Maybe subqueue will help you... It means one
category include two locations subqueue.
lokesh...@cgi.com
Sent by: otrs-boun...@otrs.org
09.06.2009 14:03
Please respond to
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Subject
[otrs] Reg: Restrictions in queue views
Hi All,
Is it possible to restrict the tickets viewed by agents in specific
queues based on the specific parameters like in our case LOCATION. We
require this setup, since we have offices in multiple locations and for
some queues for e.g. "facility maintenance" we do not want an agent
responsi
Hi Markus,
If you like to receive an answer in german, on your question what all the
colors and blinking of the queues mean, I suggest you post your question in the
german list: otrs...@otrs.org.
If you like the input of the large and eager international community here (who
says globaliz
