Hi All,
Just like CompanyTickets in the Customer Screen, I want to develop a new
screen called Approval tickets that would list all the tickets that
would require an authorized approval. This links should list all the
tickets that are to be approved by an authorized person(Manager). So
Just lik
Hi All,
You are right. But the decision link for a ticket is currently displayed
for all agents. I want it to be displayed only for an authrised perspn
who can approve the tickets. How can I do that?
Thanks,
Lokesh K S
From: otrs-boun...@otrs.org [mailto:
Hello,
we're using OTRS 2.0.4 and have a problem with some tickets, that re-appear
regularly:
The history of the tickets looks like this:
NewTicket New Ticket [10812736226] created (Q=Foo;P=3 normal;S=new).
- root (Admin OTRS)
06/08/2009 22:25:14 CustomerUpdate Updated: customerid=...@yaho
