Re: [otrs] Agent Notification for new tickets?

Thanks Jim. Lokesh K S -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of James Burk Sent: Thursday, July 02, 2009 7:35 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Agent Notification for new tickets? Lokesh, I believe

[otrs] Customer Same ID

Hello All, In our system to let all customers see all tickets they all have the same Customer ID. But this feature let them edit other's customers tickets. So does anyone know how to let only RO of other customers tickets and RW for own tickets? I will appreciate any suggestions to solve

Re: [otrs] Customer Same ID

REMOVE From: yevgeniy.koles...@obi.ua yevgeniy.koles...@obi.ua To: otrs@otrs.org Sent: Friday, July 3, 2009 16:22:47 Subject: [otrs] Customer Same ID Hello All, In our system to let all customers see all tickets they all have the same Customer ID. But this

Re: [otrs] Customer Same ID

customer company feature On Fri, Jul 3, 2009 at 3:25 PM, m Zorigt zorigt_...@yahoo.com wrote: REMOVE -- *From:* yevgeniy.koles...@obi.ua yevgeniy.koles...@obi.ua *To:* otrs@otrs.org *Sent:* Friday, July 3, 2009 16:22:47 *Subject:* [otrs] Customer Same ID

Re: [otrs] Admin Notification Error

Gerardo, I'd love to waste some of my time to try helping you out a little bit! ;-) I could not understand how cron, modprobe and lsmod would have anything to do with your issues. When you'd send an admin notification OTRS uses the Core::Sendmail settings to determine how to send out e-mail. In

Re: [otrs] Question regarding inbound email / ticket creation

Hi Jon, It is absolutely possible to use POP3S and IMAPS, there are just a few open issues which all have workarounds: See here: http://www.mail-archive.com/otrs@otrs.org/msg25786.html Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On

Re: [otrs] Hello and first question

Thanks Leonardo, it was very useful to me; worked perfectly! Already made my modifications. One more question: where can i modify the fields that appears when replying a mail? I dont need the fields Client ID, Pending Date and Time Units so i want to delete them. El jue, 02-07-2009 a las 15:54

[otrs] Response email address change

Hi, How can I change the email address that the is the default for responses to new tickets? Thanks Kind Regards, Emily Flynn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] Response email address change

Create a new system address and change the queue settings accordingly. Cheers Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Emily Flynn Gesendet: Freitag, 3. Juli 2009 16:11 An: otrs@otrs.org Betreff: [otrs] Response email address change Hi, How can I change

Re: [otrs] Response email address change

Cool thanks, fixed! Kind Regards, Emily Flynn Obee, Daniel o...@myhammer.de Sent by: otrs-boun...@otrs.org 03/07/2009 15:23 Please respond to User questions and discussions about OTRS. otrs@otrs.org To 'User questions and discussions about OTRS.' otrs@otrs.org cc Subject Re: [otrs]

Re: [otrs] Hello and first question

Hi there, If you want to get rid of elements of the interface, you can take them off from /opt/otrs/Kernel/Output/HTML/Standard I guess the one you want to modify is AgentTicketEmail.dtl It would be nice to know how it goes, please let us know. Greetings, Leonardo Certuche On Fri, Jul 3,

Re: [otrs] Customer Same ID

As I see from documentatio, company ticket is used for manager to see all tickets. In my case I should enter all IDs for all customers, and it's not very nice. jeffe...@gmail.com Sent by: otrs-boun...@otrs.org 03.07.2009 11:20 Please respond to otrs@otrs.org To otrs@otrs.org cc

Re: [otrs-de] Benachrichtigungs mail an die Kunden

Dankesehr, dachte das währe viel schwieriger! lg Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von Osterode, Roland (init) Gesendet: Donnerstag, 2. Juli 2009 16:14 An: 'User questions and discussions about OTRS.org in German'