Does nobody know if this is possible? This should definitly be the way it was
supposed to work. What is the point in notifying a customers standard email
address about changes to a single ticket?
It should notify the senders from address...
Best regards
Daniel Tangen
Fra: otrs-boun...@o
The itsm modules in their current release do not yet support the 2.4
framework. You will not be able to update existing otrs::itsm systems to
2.4; you'll have to wait for the next release of the itsm module. I am not
aware of any dates set for that release.
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Michiel Beijen
Software Consultant
+3
Hi Leonardo,
Thank you for your suggestion. In fact, I've made a mistake and I forgot abut
it, and your suggestion reminded me that I've already tried to negate these
lines, and not by commenting them but by adding these two lines to my Config.pm:
$Self->{'Frontend::Module'}->{'AdminUserGroup
Hy guys,
as otrs 2.4 is ongoing and to be released very soon :-)
i was wondering several questions:
- for those running otrs::itsm latest version, will the update to 2.4 version
of otrs break all the itsm stuff ?
- can i use the itsm module on a fresh and clean install of otrs 2.4 ?
Rachid
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