[otrs] OTRS 2.4.1 Links in agent notifications are not clickable links

Greetings, I have OTRS 2.4.1 install and mostly configured with the exception of one issue. When a notification goes out to an agent user, such as that for a New Ticket, a Queue Change and the like, what should be a clickable link back to the system and ticket is displayed as plain text and

Re: [otrs] OTRS LDAP Agent Authentication

Hi Michiel, Have tried putting that in but when I launch OTRS in firefox i get: Failed to Connect The connection was refused when attempting to contact localhost. Will return to normal if i remove it. Any ideas? David On Mon, Aug 3, 2009 at 10:01 PM, Michiel Beijen wrote: > Try: > $Self

Re: [otrs] FAQ: receiving emails through IMAPS

Michiel Beijen wrote: Run perl otrs\bin\otrs.checkModules and see what perl modules you're missing for IMAPS. Then install those... Incidentally, that was my own problem. Thanks for the info! Good luck! -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beef

Re: [otrs] How to add support for new languages in Spell Checker?

On 03.08.09 22:10, Michiel Beijen wrote: >Mariano, >Just go to Admin -> SysConfig -> Framework ->AgentPreferences -> >PreferencesGroups###SpellDict and fill in the languages you need. >HTH, Michiel, thanks a lot for you quick answer: seems I didn't look as carefully as I thought.

Re: [otrs] OTRS LDAP Agent Authentication

Try: $Self->{'AuthSyncModule::LDAP::Host'} = 'myserver.domain.local'; (without the ldap:// bit) -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Aug 3, 2009 at 22:13, David Holder wrote: > Hi Michiel, > > Thank you for your quick response, I t

Re: [otrs] OTRS LDAP Agent Authentication

Hi Michiel, Thank you for your quick response, I thought the LDAP sync was a performance enhancement rather than a necessity, cheers for pointing that out. Unfortunately I'm still having issues with it, it seems my OTRS installation is very sensitive to that extra bit of code, I just implemented

Re: [otrs] How to add support for new languages in Spell Checker?

Mariano, Just go to Admin -> SysConfig -> Framework ->AgentPreferences -> PreferencesGroups###SpellDict and fill in the languages you need. HTH, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Aug 3, 2009 at 21:56, Mariano Mara wrote: > Hi ev

[otrs] How to add support for new languages in Spell Checker?

Hi everyone, I have OTRS 2.4.2 running in a CentOS box and a lot of happy users :) The thing I still haven't found how to do is to replace the default english/german spellcheckers that came with the system. I installed support for spanish/brasilian portuguese in ispell/aspell and I can see them

[otrs] "New message!" alert is gone on upgrade from 2.2.4 to 2.4.1

Hello, we just upgraded our OTRS from 2.2.4 to 2.4.1. It works fine so far - except we miss the red alert "New message!" in the black subject bar for unseen messages in new and/or existing tickets. We rely on this feature to scan as an agent e.g. "Watched Tickets" for news quickly. I broke down

Re: [otrs] OTRS LDAP Agent Authentication

You'd need to also configure LDAPSync (and, map attributes from LDAP to OTRS) in order for the accounts to automatically synchronize. See the part under "AuthSyncModule" in the Manual: http://doc.otrs.org/2.4/en/html/x1826.html Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 41

[otrs] OTRS LDAP Agent Authentication

Hi Chaps, I'm trying to authenticate agents on my OTRS implementation (OTRSforwin) by adopting the LDAP template like so: (Windows Server 2003 Active Directory domain controller) ## Start of LDAP Config ## # This is an example configuration for an LDAP auth. backend.

Re: [otrs] Update to version 2.3.3 to 2.4

If you're like me, you'll be "meld"-ing the customizations on the themes for quite a while, but, I found it to be a smooth operation otherwise - just perform the DB update afterwards, the DB upgrade script files are included in the upgrade package, think under "./bin"? On Mon, 2009-08-03 at 12:30

Re: [otrs] Update to version 2.3.3 to 2.4

Back up your DB and all of /opt/otrs just to be safe. The new tarball comes with a file that tells you the steps required to upgrade. You should look at some of the recent discussions in this list though (check the archives) because there have been some problems with those steps. It seems one of

[otrs] Update to version 2.3.3 to 2.4

Good morning, I have the version 2.3.3 of OTRS installed and working a long time in my company, I need to upgrade to version 2.4 (most current). What steps do I need to do to upgrade? What file do I need a backup for security? Use Suse Linux and the database in Mysql. Thanks,

[otrs] Problem with new features

Hi, i dont sure if i have to post this here i upgraded to otrs 2.4.2 and ITSM 1.3.1. Today i noticed that ticket overview and bulk button has gone from AgentTicketQueue but in AgentTicketLockedView and AgentTicketLockedView is working ok... any clues?? Aquiles Cohen.- Homepage : http://aq

[otrs] richieri has invited you to Spacelocker

Hi there, You are invited to join richi...@gmail.com at Spacelocker, a cool place where you can meet friends fast and keep your online stuff in one place. Check it out.Click the link below to Accept the Invitation:http://www.spacelocker.com/signUp.php?fromid=NjczMQ==&ifrom=cmljaGllcmlAZ21haWwuY29t

[otrs] event notifications without real values of "" or ""

Hi all, otrs version 2.4.2, [ Admin-Area ] -> [ Notification (Event) ] if a new created notification text contains variables like "" "" "" "" agents receive notifications without the real values of these variables. It seems like notifications created in the [ Notification (Event) ] menu do not

Re: [otrs] HELP -recieving emails

hey , i have a problem , i can't see my emails via the otrs interface i've type in a line : poll DEEXCS02 protocol IMPA user X/YOUR.USER/YOURMAILBOX password YOURPASSWORD is otrs and i've edit the file : fetchmail on opt/otrs/var/cron : *5 [ -x/usr/bin/fetchmail ] && /usr/bin

Re: [otrs] Help with email configuration and testing

hey , i have a problem , i can't see my emails via the otrs interface i've type in a line : poll DEEXCS02 protocol IMPA user X/YOUR.USER/YOURMAILBOX password YOURPASSWORD is otrs and i've edit the file : fetchmail on opt/otrs/var/cron : *5 [ -x/usr/bin/fetchmail ] && /usr/b