I can send normal emails and updates to tickets fine to external, it's
just the notifications like you have a follow up etc, they don't go to
the admin user's external email account of googlemail or yahoo which
would be very handy so he knows when emails are coming in where ever he
is rather than
Yes i understood your problem but i'm afraid i can't help you , because i cant
even send normal emails
from otrs , if you have some solution about that it could be very helpful from
you.
thx
Cordialement
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
Date: Wed, 12 Aug 2009
Not probably for Jon:
Did you tried some kind of standard troubleshooting like with nslookup from
within your server to see if it is able to resolve correctly addresses an mx
record for them ?
telnet gmail.com 25 works ?
Local mail queue is empty ?
On Wed, Aug 12, 2009 at 11:42 AM, rajaa Jlil
The junk queue is just a normal queue, I guess. So tickets and attachments
will stay on your system forever. You could very easily create a Generic
Agent job that would delete tickets from the Junk queue, for instance after
they have been in there for a week.
Regards,
--
Michiel Beijen
Software
Hi Jeff,
You can disregard my last message. I apologize as I was a little
premature with that request. I was able to add a notification event
which addressed the issue.
could you please tell me how you solved this as I am having the exact same
problem.
atm, there are not ebn configured at
Yes, they would.
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 12, 2009 at 12:43, Lars Monsees l.mons...@atlantismedia.dewrote:
The junk queue is just a normal queue, I guess. So tickets and
attachments will stay on your
Hi Jeff,
Can you please report this on http://bugs.otrs.org ?
Kindest regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 12, 2009 at 14:36, Jeff Travers trave...@gmail.com wrote:
Upgraded from 2.3.4 to 2.4.2 on IIS6 with a MySQL
Hi Jon,
What would happen if you'd re-select the mail notifications and queues in
your User Preferences?
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 12, 2009 at 11:20, Jonathan Clayton
j...@moneyplusgroup.co.ukwrote:
Hi,
Lars,
Under user preferences I set the option for New Ticket Notification to
No for each agent. If an agent has this set to Yes then they will
receive all New ticket notifications regardless of state. I then created a
new Notification Event for New Tickets. I set the following paramaters:
hello
I just tried sending an email (response to my test ticket) and this
error popped up.
Software error:
No SASL mechanism found
at /opt/otrs/bin/cgi-bin/../../Kernel/cpan-lib/Authen/SASL.pm line
74
Is there a configuration how-to anyone can point me a link to
Hey folks,
This is my 3rd attempt at getting some help here - still just largely
getting crickets.
Someone suggested maybe I was not providing enough info. So I
provided the ticket history in my previous attempt, and still
crickets.
Is there a link somewhere that tells me what info to send to
Please follow the steps below to install IO::Socket::SSL on your system:
Did you use the latest Windows installer? In that case you are using
StrawberryPerl and you have to take these additional steps (see bug
3789 http://bugs.otrs.org/show_bug.cgi?id=3789)
* Open the file Config_heavy.pl which
On Wed, Aug 12, 2009 at 10:03 AM, LQ Marshallqmarsh...@inetspace.net wrote:
Have you enabled notifications on the user agent's profile preferences?
- When in doubt print it out.
The user does not have a profile do they?
It's a random customer sending email to our support address.
I go into
ok i understand but what do you mean by
Replace all references to C:\Strawberrywhich references ??
BEST REGARDS
Cordialement
-JLIL Rajaa-
Date: Wed, 12 Aug 2009 16:11:22 +0200
From: mich...@beefreeit.nl
To: otrs@otrs.org
Subject: Re: [otrs] Help Fetching emails via POP3 or IMAP
Alan,
I found that the customer user has to be defined in OTRS before any event
based notifications with *Customer* as the recipient will fire - both for
TicketStateUpdate as for TicketCreate events.
If you'd set CustomerNotifyJustToRealCustomer in SysConfig to No, there
will be nothing in the
I guess this resembles your findings?
Aha! Now I believe we are getting somewhere! In short, I can't do
what I want with EBN.
H. This complicates matters for me. I may have to do this with
Auto response -- Queue instead, if it will not work with EBN
I could say first time a user
If you'd set CustomerNotifyJustToRealCustomer in SysConfig to No, there
will be nothing in the OTRS log indicating a message has (not) been sent.
If you'd set CustomerNotifyJustToRealCustomer to Yes, you'd see a message
like this in the System Log:
Sent no customer notification because of
thx, Jeff!
-
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Archive: http://lists.otrs.org/pipermail/otrs
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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
Hey folks,
While I work on that other problem - here is one that is annoying.
When a new ticket comes into the queue, I click on it and before I get
the owner option I have to first hit zoom
I'd like to have the owner link right in that first screen, without
having to zoom.
Can I do that?
Hi Alan,
This requires a little change in your custom configuration file. Add the
following lines to Custom.pm :
$Self-{'Ticket::Frontend::PreMenuModule'}-{'215-Owner'} = {
'Action' = 'AgentTicketOwner',
'Description' = 'Sets Ticket Owner',
'Link' =
There was no Custom.pm but there was Kernel/System/Ticket/Custom.pm.example
So I copied it to Kernel/System/Ticket/Custom.pm
Was not sure where to add it though. I basically commented out
everything below the $VERSION line except the 1; at the end. and stuck
it in there.
Didn't work :(
You
I'm sorry - I mixed it up a little - I meant *otrs/Kernel/Config.pm* which
holds your CUSTOM configurations...
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 12, 2009 at 21:25, Alan McKay alan.mc...@gmail.com wrote:
There was no Custom.pm
Hi Alan,
This would be a little difficult as it would require some major system
modifications;
one of the issues you would run into is that you'd have to figure out which
customer backend to store in, what the first- and last name of the customer
are (because those are required fields) and stuff
On Wed, Aug 12, 2009 at 3:49 PM, Michiel Beijenmich...@beefreeit.nl wrote:
I'm sorry - I mixed it up a little - I meant otrs/Kernel/Config.pm which
holds your CUSTOM configurations...
Does that work for 2.4.2?
It crashed my system when I put it into there. I.e. I just got
Internal Server
Never mind - got it going.
Thanks!
On Wed, Aug 12, 2009 at 3:56 PM, Alan McKayalan.mc...@gmail.com wrote:
On Wed, Aug 12, 2009 at 3:49 PM, Michiel Beijenmich...@beefreeit.nl wrote:
I'm sorry - I mixed it up a little - I meant otrs/Kernel/Config.pm which
holds your CUSTOM configurations...
Hey folks,
I don't see any obvious place to review and/or search closed tickets.
Neither in Dashboard nor Ticket
Would be nice to have another category within the dashboard, in fact.
thanks,
-Alan
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of
OK, Ticket then Search gets me there.
Can I add my own stuff to the dashboard?
Would like to have that down there automatically.
On Wed, Aug 12, 2009 at 4:14 PM, Alan McKayalan.mc...@gmail.com wrote:
Hey folks,
I don't see any obvious place to review and/or search closed tickets.
Neither in
Hi Everyone,
To workaround the bug in the Windows installer (invalid URL causing apache
to crash) I'm attempting to install OTRS onto a WAMP server.
WAMP is installed on a Windows Server 2008 box as is Strawberry Perl.
my httpd.conf file has been modified like so:
# ---
# OTRS configuration
#
Hi,
I'm in the process of evaluating the latest release of OTRS on a Linux platform
and was hoping to have someone explain how something is supposed to work.
I've got inbound and outbound email working to the point that Agents an
Customers are both notified when a new ticket is created but I
Hi!
My OTRS server (debian) is behind proxy. Can I fetch packages via proxy? How to
configure the proxy?
Thanks,
Regards,
Joaquim
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Good day Joaquim,
Yes, I have retrieved the messages via a proxy server, there are is one setting
you need to change.
From the admin sysconfig select Core::Package::Proxy this has the default value
of http://proxy.sn.no:8001/ and is not active.
Activate the setting and enter you proxy server
I keep getting these errors in our system log
OTRS-GenericAgent-10 Can't create PID GenericAgent, because it's already
running (domain.com/15148)!
The domain was changed in the email and the number is different on each line
of the log.
I was also wondering how to clear the system log. I have
Hallo an alle,
ist es möglich in bei OTRS einfach den Ausdruck des Tickets zu ändern, oder
evtl.
2 Vorlagen dafür zu erstellen?
Es geht darum, ein Geräteaufkleber über einen Etikettendrucker zu erzeugen und
den DINA4 Ausdruck evtl.
Um weitere Felder zu ergänzen.
Hat jemand einen Tipp für
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