Re: [otrs] Deactivate option within Frontend

Thanks Alexander, but I don´t want to deactivate the module at all, I want to restrict the usage of options for special groups. Taking your example of Frontend::Agent::Ticket::ViewPhoneNew, I want to restrict (not be displayed) Ticket::Frontend::AgentTicketPhone###Subject: (only example).

Re: [otrs] Deactivate option within Frontend

Christoph Ohliger schrieb: but I don´t want to deactivate the module at all, I want to restrict the usage of options for special groups. Taking your example of Frontend::Agent::Ticket::ViewPhoneNew, I want to restrict (not be displayed) Ticket::Frontend::AgentTicketPhone###Subject: (only

Re: [otrs] Deactivate option within Frontend

Hi Alexander, that works for me, excellent. I have deactiveated one option in a specific dtl file and another theme. The user with preference set to this new theme, has now this option _not_ available. thanks Christoph Alexander Halle schrieb: Christoph Ohliger schrieb: but I don´t want to

[otrs] No Notifications generated for SLA breaches

Hi, For Tickets that have breached the defined SLAs, the Queue view shows me a listing, however no escalation notifications are generated. Additionally, the Stats do not show I am on an evaluation using OTRS 2.4.2 on a jump box hosting. Is there something I need to set so that notifications are

[otrs] CC Field in customer create ticket dialog

Hi, is it possible to add a CC field to the customer new ticket dialog? Günther -- Jetzt kostenlos herunterladen: Internet Explorer 8 und Mozilla Firefox 3 - sicherer, schneller und einfacher! http://portal.gmx.net/de/go/chbrowser

Re: [otrs] CC Field in customer create ticket dialog

Ticket created by agent as email ticket a CC field is presents. In other case you should probably build a notification (events) . Even If the ticket was built by an arrived email where a CC was present, response will be CCed. CU MV On Tue, Sep 1, 2009 at 5:30 PM, guenther.ra...@gmx.de wrote:

Re: [otrs] CC Field in customer create ticket dialog

Hi, I know that, but I have to add a CC field to the customer frontend not to the agent frontend. I can´t do that ´cause the customer should fill in a special adress for his department (external workflow..) Günther Original-Nachricht Datum: Tue, 1 Sep 2009 17:37:27 +0200

Re: [otrs] R: Sending messages using 5 accounts via SMTP

OK Sorry, it was not clear to me. The configuration of my environment is as follows: Currently my OTRS is using Sendmail to send messages. I have 5 lines that receive tickets, each by an email. I need each of the queues to send messages using your specific e-mail, using SMTP. I want my

[otrs] Ticket Update

Hello, I am trying to find a way to use Event Notifications to send activity updates to users (not just the agent or customer user). I setup a Notification with Add Note as the trigger, and it created a very nasty loop sending hundreds of e-mails since it reported the notification as another

Re: [otrs] Ticket Update

Hi Tim, that's funny. I did the same by fixing Bug# 4149 - The TicketCreate event, used for event based notification, did not have access to Article attributes due to the creation time of the article. The sender of the original article could not be used in the notification

[otrs] Try: $OTRS_HOME/bin/SetPermissions.pl !!!

Hi, I'm having the folowing error after upgrading my OTRS version 2.3.3 to 2.4.3. When I run the command ./bin/SetPermissions.pl /opt/otrs otrs wwwrun and the following error occurs: linux-j9b5:/opt/otrs # ./bin/SetPermissions.pl /opt/otrs otrs wwwrun bin/SetPermissions.pl 1.8 - set

[otrs] (no subject)

Hi, I'm having the folowing error after upgrading my OTRS version 2.3.3 to 2.4.3. When I run the command ./bin/SetPermissions.pl /opt/otrs otrs wwwrun and the following error occurs: linux-j9b5:/opt/otrs # ./bin/SetPermissions.pl /opt/otrs otrs wwwrun bin/SetPermissions.pl 1.8 - set

[otrs] Error in chown 0 0 / opt / otrs / .procmailrc: No such file or directory

Hello, I am having several errors after upgrading my OTRS 2.3.3 to 2.4.3. How do I resolve these cases? Believe it is a problem with permissions on folders. Already ran the SetPermissions.pl but there was an error: Error in chown 0 0 / opt / otrs / .procmailrc: No such file or directory

Re: [otrs] Ticket Update

Martin, Thanks for the reply back. Does the fix address the issue I was talking about though? When a note would be added to a ticket, it would endlessly loop. So this is fixed in 2.4.4? ~Tim Timothy J. Deerinck Owner / Senior Network Systems Engineer Bringing Technologies

Re: [otrs] Ticket Update

YES! :) -Martin On 01.09.2009, at 22:30, Timothy J. Deerinck wrote: Martin, Thanks for the reply back. Does the fix address the issue I was talking about though? When a note would be added to a ticket, it would endlessly loop. So this is fixed in 2.4.4? ~Tim Timothy J. Deerinck

Re: [otrs] Ticket Update

Thanks Martin! Very much! This will let me create a solution I needed for Manager notification at Customer Companies!! Homerun over the fence! :) ~Tim Timothy J. Deerinck Owner / Senior Network Systems Engineer Bringing Technologies Together To Work For You... Web: www.networkp.com

Re: [otrs-de] APACHE:DBI Problem

Hi, Schon mal das Passwort in der Apache2-perl-startup.pl gesetzt? Bei pre establish database connections läuft das Modul ja. Ach und noch als kleiner Hinweis. Es kann sei das die otrs.conf vor dem Perl Modul im HTTPD geladen wird, daher empfiehlt es sich die Datei in zotrs.conf umzubenennen (zu

Re: [otrs-de] APACHE:DBI Problem

Hallo, Passwort ist in Apache2-perl-startup.pl gesetzt und korrekt. otrs.conf umbenannt. Aber : [Tue Sep 01 12:25:26 2009] [error] Can't locate /etc/apache2/modules.d/Apache-DBI-startup.pl in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0

[otrs-de] Auto-Complete-Funktion und Sonderzeichen

Hallo, ich habe das Problem, dass die neue Auto-Complete Funktion nicht stabil funktioniert. Immer wenn entweder Umlaute im Suchstring (bereits eingetippter Kundenname) oder in irgendeinem Feld des Ergebnisses enthalten sind, erscheint das Vorschlags-Fenster nicht. OTRS 2.4.3 / IIS 6.0 / MS

Re: [otrs-de] APACHE:DBI Problem

Nur ne idee/vielleicht zum checken: ist das perl modul im apache auch aktiviert? (LoadModule perl_module modules/mod_perl.so) Lg josy - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive:

Re: [otrs-de] APACHE:DBI Problem behoben

Hallo der Fehler lag wie so oft an einem Schreibfehler. In der Datei apache2-httpd-new.include.conf stand : Perlrequire /opt/otrs/scripts/Apache2-perl-startup.pl Das Schript wird aber kein geschrieben. Der zweite Fehler war die Angabe der falschen Location