Re: [otrs] fetchmail job error

Hi Rory, The host was running more than 3 weeks, but the problem is still exist after reboot it. I just found "PostMasterMailbox.pl -f 1" no other processs. If any way would check this? 2009/9/15 Rory > It sounds like the process hung when it was running. > Check your running processes and

Re: [otrs] Closed tickets in "Locked Tickets" view

For the moment the Generic Agent is best for me as i can ensure that only tickets in the Closed State are Unlocked. But thanks for your hint, gave me some other good ideas to free tickets from agent that can't solve tickets in due time, i'll also look into SLA. Thanks -- Pete On Tue, Sep 15, 200

[otrs] survey module

Hi, It's any way that the send survey dont expire?. My users are receiving the surveys but they don´t do it inmediatily and the survey key expire Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com - OTRS mailing list: ot

[otrs] missing customer user

We've recently upgraded to OTRS version 2.3.4  Our (internal) users login at customer.pl and are able to authenticate against Active Directory.  The problem is that there are several new users that were added to the Active Directory after the initial sync to OTRS.  These users can login succes

[otrs] Time accounting module

I'm playing around with the new version of OTRS and just stumbled across the time accounting module / feature. Is this fully functional yet? I looked through the manual and didn't see any mention of how to use it. Is there any documentation that references this? This is something we are very in

Re: [otrs] Query_Cache_Size

Thank you! From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of m...@timocom.com Sent: 15 September 2009 15:08 To: User questions and discussions about OTRS. Subject: Re: [otrs] Query_Cache_Size query_cache_size = 32M right under the line w

Re: [otrs] Query_Cache_Size

query_cache_size = 32M right under the line with max_allowed_packet=20M Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com ww

Re: [otrs] Query_Cache_Size

sorry i'm very new to MySQL, can you please let me know what I need to write and where. Thanks From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of m...@timocom.com Sent: 15 September 2009 14:57 To: User questions and discussions about OTR

Re: [otrs] Query_Cache_Size

Jo, same as with the error befor. Write it in the my.cnf :) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com

[otrs] Query_Cache_Size

Hi, I am getting this error, can somebody please tell me where I need to set this, it is installed on Linux server. The setting "query_cache_size" should be used, you will get improvements up to 30 % of speed - critical Thanks

Re: [otrs] Max_Allowed_Packet

Thank you all, I have solved this now. Thanks you for your help. Rosanna From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of LQ Marshall Sent: 15 September 2009 14:35 To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Max_

[otrs] otrs queue related problem

ny ideas on how to get > it > working? did I miss a step? Already tried logging out and back in, > restarting apache and otrs. > > Thanks, > > Giordano > -- next part -- > An HTML attachment was scrubbed... > URL: <

Re: [otrs] Max_Allowed_Packet

See the following... http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ &CategoryID=4&ItemID=50 _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marretta, Rosanna Sent: Tuesday, Septe

Re: [otrs] Max_Allowed_Packet

Hi, You don´t realy need to know where it is, just type in your console the following 'vi /etc/my.cnf' and thean type 'i' and write the line in the config file. Now close and write the file with ':wq' Or you can do the following cd /etc to go to that dir. Than vi or nano my.cnf Mit freundlichen

Re: [otrs] Max_Allowed_Packet

Mmmm unix or windows ? On Tue, Sep 15, 2009 at 3:29 PM, Marretta, Rosanna < rosanna.marre...@yrclogistics.com> wrote: > Hi > > Thanks for your quick reply. > > I don't know MySQL too well, can you please advise where I will find the > /etc folder please? > > Thanks > Rosanna > > ---

Re: [otrs] Max_Allowed_Packet

Hi Thanks for your quick reply. I don't know MySQL too well, can you please advise where I will find the /etc folder please? Thanks Rosanna From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco Vannini Sent: 15 September 2009 13:59 T

[otrs] otrs problem in moving ticket to sub queue

t > understand where I am going wrong. > Has anybody else faced this problem earlier, appreciate help > > Thanks, > Sunjay > > This > message contains information that may be privileged or confidential and is > the property of the C

[otrs] otrs : agent moving a ticket to sub queue

t > understand where I am going wrong. > Has anybody else faced this problem earlier, appreciate help > > Thanks, > Sunjay > > This > message contains information that may be privileged or confidential and is > the property of the C

Re: [otrs] Max_Allowed_Packet

use your my.cnf file that should be in /etc and put the line max_allowed_packet=20M in [mysqld] section. Then restart mysql On Tue, Sep 15, 2009 at 2:55 PM, Marretta, Rosanna < rosanna.marre...@yrclogistics.com> wrote: > Hi, > > Can somebody please tell me how to adjust the max_allowed_pack

[otrs] Max_Allowed_Packet

Hi, Can somebody please tell me how to adjust the max_allowed_packet setting please for MySQL, it is currently set to 0MB and I need to change it to 8MB Thanks Rosanna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Ar

[otrs] faq on 2.4.4

Hello OTRS users, I'm having some problems trying to get the FAQ module to work on OTRS 2.4.4. The install went fine, it created the faq and faq_admin groups and I can see the icon on the toolbar. I've added my user to both the faq and faq_admin group with full permissions, but when I try to add

[otrs] use "X-Envelope-To" header insted of "to" header

Hi, our MS Exchange server thinks it's funny to rewrite all "to" headers to the mailbox's default mail address. However, I want to see the orinigal target of a mail in OTRS. The original "to" is transported in a header named "X-Envelope-To". I fetch my mail via IMAP oder POP3. How can I configu

Re: [otrs] Problem generating Notifications for Escalations

Hi, I am using OTRS 2.4.4 with ITSM. I have configured a queue and created a Service. The Service has an associated SLA which is set as: First Response: 10 min Update: 20 min Solution: 30 min Customers are mapped with the Service. I have uncommented the Example code in GenericAgent file which gen

Re: [otrs] fetchmail job error

It sounds like the process hung when it was running. Check your running processes and see if it is there and how long it has been running. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/15 hpsbigcat : > Hi All, > >    I‘m using OTRS 2.4.4 on Centos

Re: [otrs] Closed tickets in "Locked Tickets" view

Why not use the queue options as intended? The idea behind it is to set the unlock time that suits the queue. Example: Queue 'fast track' is set to 1440min (a day) Queue 'long term development' is set to 5720 (four days) Thus fast projects are immediately worked on by whoever and long term de

[otrs] Ticket Ordering by Reply or Update

Hey Everyone, I have a quick question. I want to have the Queueview sorted by last reply of the ticket, not the original ticket age. I ran a SQL statement of SELECT * FROM ticket st ORDER BY change_time desc and it brought up the results ordered how I want them to be. How do I implement this