Hi All,
I am using OTRS with LDAP authentication. All of its are working fine.
I've enabled LDAP authentication for both agents and costumers.
But some users cannot login into OTRS via LDAP. I can't solve this problem.
I've compared users in AD tree by using LDAP browser. But found no
differen
Are the auto notifications sent to the original sender AND the new
customer user (as in, the original sender is CC'd)?
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Mohamed-Amine Kadimi
Sent: Tuesday, 27 October 2009 4:43 AM
To: OTRS mailing lis
That's a very smart idea, and not one I've played with too much before.
Well done!
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
IT easyap
Sent: Tuesday, 27 October 2009 3:27 AM
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs
There's a couple of ways you can go about this:
1: Keep tickets locked (set lock timeout for the queue to 0 so tickets
don't unlock) when they are 'assigned'. That way they shouldn't appear
in queueview. This doesn't stop Agents from seeing each other's tickets
if they search though.
2: Depen
To answer your first question I simply modified the template for that
page to change the combobox to have only one option rather than
retrieving from the database.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Sarper SARIDAL
Sent: Tuesday, 27 October 2009 2:59 AM
To: o
Hello,
There's the steps of the problem I have:
1. I receive a ticket from a sender
2. I need to reassign this ticket to a different customer so I change the
"Customer User" field and set a new e-mail address.
3. The auto-notifications sent for this ticket (e.g. closing notification) are
st
You can define a rule in the postmaster filter base on some keys in body or
subject. If you find this keys yo can close the ticket in the postmaster
filter.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
kda_greenada
Sent: lunes, 26 de octubre de
Sorry, but I meant this question to apply to agents, not users. I'm a
Noobee, what can ya do?
Lyle.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Tollefsen, Lyle
Sent: Monday, October 26, 2009 8:34 AM
To: otrs@otrs.org
Subject: [otrs]
Hi fenixport,
You're right, this is an issue with the restore.pl script.
If you'd use the latest version from CVS here:
http://source.otrs.org/viewvc.cgi/otrs/scripts/restore.pl?revision=1.10.2.2&view=markup&pathrev=rel-2_4
you won't have this issue anymore.
See also http://bugs.otrs.org/show_bu
For the II question:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=334
for the first you should probably go to mod Customerdtl
MV
On Mon, Oct 26, 2009 at 4:59 PM, Sarper SARIDAL wrote:
> Hi all,
>
> Is it possible to disable the TO field while creating a ticket?
>
> Or set it a
Hi all,
Is it possible to disable the TO field while creating a ticket?
Or set it as a predefined field and not allow users to change... (hashed
field)
2 nd question is it possible to set service type field to a MUST field.
It is really urgent for me if someone has an answer or a workaround sol
Hi,
I have a ubuntu linux with otrs authenticating on a AD Windows 2K3,
and all is fine.
Now, I would like to add security to my AD, and I just want to allow users
to authenticate only on your computer (not with the partner´s computer).
All is fine with windows but i´ve problems with Otrs.
The l
Hi All
I want to backup my OTRS. And I want to use the scripts backup.pl and
recover.pl.
My OTRS system is in Ubuntu 2.6.28-11-server the version of OTRS is 2.4.5.
When I do a backup all went fine:
Backup /backupotrs/2009-10-26_14-23/Config.tar.gz ... done
Backup /backupotrs/2009-10-26_14-23/A
Hello all,
Is it possible to setup queue permissions such that users of the queue
can see only the tickets of which they are the owners, and see tickets
not yet assigned?
Lyle.
-
OTRS mailing list: otrs - Webpage: ht
Greetings.
How can customer close ticket by email?
Best regards
Denis Kirin
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Archive: http://lists.otrs.org/pipermail/otrs
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Hi all, when i try to open a ticket with the body in HTML and the body is
"big". There is an error http 500 after a few minutes. The size of the html
body is 498 KB . Do you have any idea in how to solve it ?
This error starts whit the version 2.4.1. and persists in 2.4.5
Thanks in adva
Hi all,
is it possible to add the confirmation email (token) for the customer self
registration?
Thanks.
Best regards.
--
Antonio
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pip
Hello
What should I do to view attachments with content-type "message/rfc822"
inline?
-
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To unsubscribe: http://lists.otrs.org/cgi
Certainly,
In the admin area, click Users at the top left and then enter the username of
the user you wish to edit the "my queues" of.
Click the username when it appears.
Now edit the data on the page just like you did on your preferences page.
James.
Fro
Thank you James,
Now I am receiving email :). So, I have another question. Is it possible
to add the queues into the "my queues" of other agents by myself (am an
admin).
--
Altangerel Ganbold
James Morgan wrote:
Head to the preferences page and add the queues you want notificati
Head to the preferences page and add the queues you want notification for to
your "my queues" list.
Then select what type of notifications you want from the same page.
James
-Original Message-
From: Altangerel
Sent: Monday, 26 October 2009 6:57 PM
To: User questions and discussions abo
Hi Dears,
I do not figure out something related to e-mail notification of OTRS. I
want to receive mail when customers send a new ticket. But I don't know
how can I do this :(. I've added some email addresses to corresponding
queue using Email addresses on admin area. Is that right operation? I
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