Hi all.
Can I setup OTRS to receive mail in... for registered customers only?
not for all...
can OTRS interact with Sendmail/Postfix servers... to provide some
information for it?
Best regards
Denis Kirin
-
OTRS mailing
Hi all.
In Admin section - Queue Management- Escalation - First Response Time:
30 minutes ( Notify by 40%)
What kind of Notify it means? It will be notify by Email or another
way?
(I did not received some notify...)
OTRS 2.4.5 under CentOS 5.4
Best Regards
Denis Kirin
Hi all,
Please help me with following problem. I've enabled LDAP authentication
for agents. Some of our agents can access to OTRS properly, but some of
them cannot access to it. Am sending log entries for that: Also there
are 2 types of problem.
1. User authenticated but No user data.
Oct
Hi,
sorry, I cannot help you with this issue, because our agents are using a SSO
solution to login and therefore:
$Self-{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';
What does ldapsearch say for agents, who can login and who cannot? Please use
ldapsearch as with the same parameters
Maurer, Hermann wrote:
Hi,
sorry, I cannot help you with this issue, because our agents are using a SSO
solution to login and therefore:
$Self-{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';
What does ldapsearch say for agents, who can login and who cannot? Please use
ldapsearch as
28.10.2009 10:31, Денис Кирин пишет:
Hi all.
In Admin section - Queue Management- Escalation - First Response Time:
30 minutes ( Notify by 40%)
What kind of Notify it means? It will be notify by Email or
another
way?
(I did not received some notify...)
OTRS 2.4.5 under CentOS
Does anyone know of a way to exclude any period that a ticket is in a Pending
state (or any other defined state), when running a Resolution Time report?
Ideally, we would like to be able to do this using the Stats module within
OTRS, but failing that is there another method using SQL?
Hi,
For some statistics I've started to use the search function with the option
Result Form to csv so my managers can manipulate data with their loved
excel. This could help you ?
MV
On Wed, Oct 28, 2009 at 11:47 AM, Emma Williams ewilli...@msxi-euro.comwrote:
Does anyone know of a way to
Hi Marco,
Thanks for your reply, but this format doesn't give me a way to calculate time
spent in each state. Plus I was really hoping to avoid reliance on excel and/or
manual number crunching.
Emma
Marco Vannini marco.vann...@gmail.com 28 October 2009 11:52
Hi,
For some statistics I've
Chris Kurtz wrote :
OTRS 2.4.4, Centos 5.3, Apache 2. Behavior seen in Firefox on Linux and
Mac, and Safari on the Mac.
On the dashboard, I'm locked on displaying All for both New and Open
tickets. The Locked Tickets and the My queues links do nothing.
Hello Chris,
have you systems where it
Yeah I know... it was just a quick and dirty solution... then... I don't
have statements ready but I know that everything may exists in
ticket_history table
There you have to link ticked_id, queue_id and state_id with your desired
filter and compute results...
On Wed, Oct 28, 2009 at 1:37 PM,
We use a Outlook templates for some help-desk emails.
Is there a way to make different templates for the front-end users?
Something like a pull-down, to select a certain ticket/template?
Jason Dupuy
IT Manager
Global Products Inc.
Earth City, MO 63045
636-939-1622 Phone
636-939-1623 Fax
Agent LDAP Sync doesn't appear to work at all in OTRS 2.4! This worked
great in 2.3, but appears completely broken in 2.4, even when following
the *exact* sample config shown in the admin book, or using a known-good
configuration that worked in 2.3.
After upgrading to 2.4, new users are not able
It looks like your details from the ldap tree are not being copied to
your OTRS DB.
Here's my config for LDAP on 2.4 which successfully authenticates
users from Active Directory to OTRS
# LDAP Authentication Options
$Self-{'AuthModule'} = 'Kernel::System::Auth::LDAP';
Hello list,
This is my firt attempt to connect to a MSSQL database from linux so please
be patient
Our client wants OTRS 2.4.5 on linux but its database on Microsoft SQL
Server.
I first tried with fedora 11 in which I got install_driver(ODBC) failed so I
tried with opensuse 10.3 in which I
Hello,
I was wanting to know if there is a way to 'triage' a ticket so it would
require a person (manager, supervisor, etc) to approve it before it is sent on
to the agents?
Thank you,
Keith Meyer
-
OTRS mailing list: otrs -
Using ver 2.3.4...
When I attempt to search by Ticket# only, I must first select a Search
Template. If I don't, I don't get any records back.
If I select a template, and then attempt to search by Ticket#, the return set
should, but does not, return only that ticket. It ignores the additional
Has anyone created a closed tickets section on the dashboard?
Would be nice to have a quick place to see closed tickets for the day...
Jason Dupuy
IT Manager
Global Products Inc.
Earth City, MO 63045
636-939-1622 Phone
636-939-1623 Fax
Confidentiality note: This document and any
Have a look under responses in the administration area. Remember to assign them
to queues though!
James.
-Original Message-
From: Jason Dupuy it.mana...@globalproductsinc.com
Sent: Thursday, 29 October 2009 3:04 AM
To: User questions and discussions about OTRS. otrs@otrs.org
Subject:
Yes, one simple way is to create a queue for your agents to work in and then a
triage one for the managers. Don't give the agents permission to work on the
triage queue and set the triage queue as default for incoming mail.
Then simply get your managers to move tickets into the agent queues as
Not on the dashboard, but easily done in search.
-Original Message-
From: Jason Dupuy it.mana...@globalproductsinc.com
Sent: Thursday, 29 October 2009 7:45 AM
To: otrs@otrs.org otrs@otrs.org
Subject: [otrs] Dashboard - Closed Tickets Module
Has anyone created a closed tickets section on
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