Re: [otrs] Inserting company logo on OTRS

/otrs-web/ is defined in the otrs2.conf file in your apache configuration, for example: # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" So, you would place the graphic in : /opt/otrs/var/httpd/htdocs/images/Standard/

Re: [otrs] Remove Ticket ID from subject?

you can search in references as well ... Am 09.11.2009 um 13:59 schrieb Luís Gomes: Hey all, is it possible to don't display the ticket id on the e- mails subject? I've tried removing it but all replies will then open new tickets instead of beeing associated with the original ticket. Isn't it

[otrs] Personalizing Customer Interface and the OTRS Admin Handbook Not too clear to understand

Dear Colleagues, I am a new user of OTRS and i am really finding hard time understanding how the system works and customizing it to suite my firms need. Firstly, i want to customize the Customer's Interface so that the customer can see my companies logo and if possible a very short note welcomi

Re: [otrs] Help

Nov 11 19:02:57 soporte postfix/smtp[4473]: warning: no MX host for signe.es has a valid address record Nov 11 19:02:57 soporte postfix/smtp[4473]: BBDD64837B: to=< sopo...@signe.es>, relay=none, delay=0.01, delays=0.01/0/0/0, dsn=5.4.4, status=bounced (

[otrs] Help

Hello. I need help with the notification of OTRS. When I create a incident, the mail with the notifications, is not sent. In the log appear this problem: Nov 11 19:02:57 soporte postfix/pickup[3686]: BBDD64837B: uid=33 from=<> Nov 11 19:02:57 soporte postfix/cleanup[4471]: BBDD64837B: message-id

Re: [otrs] Inserting company logo on OTRS

Thanks for the information. One more question, what if otrs-web directory doesn´t exist. I am using OTRS 2.4.4 Agustín. De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Stephen Hall Enviado el: miércoles, 11 de noviembre de 2009 0:31 Para: User questions and discuss

[otrs] New field on Customer Interface.

Hi All, We need to add a new field in the customer interface to receive and store a number of control that the customer has in their system. This number must be associated with the new otrs ticket. This new field must be entered by the customer through the screen: customer.pl?Action=Cust

Re: [otrs] sending auto e-mail to agent

ciao again Alessandro :D, If you have a 2.4.x (where x is more than 4 ... for a known bug on notifications) there is notification by events in admin section. There you can define quite all the possibility. MV On Wed, Nov 11, 2009 at 2:08 PM, Alessandro d'Ambrosio < alessandro.dambro...@unimi.it>

[otrs] sending auto e-mail to agent

Hi, I've this question: When a customer user open a request (by customer user web interface) choosing a certain queue can I send an auto e-mail to a certain agent who have rights on that queue? I Know that customer user receive a notification but I want to avoid that an agent have to logon b

[otrs] Otrs Import from CSV

Hi all, I try to use ITSM Import module to import computer configurations in csv file format (semicolon) But when i tried to import nothing happened. So i tried to import a file under folder predefined scipts/samples but it didn't work either. Nothing comes under the config item section. Regar

[otrs] R: ticketfreetime & ticketfreetext

Grazie Marco! Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Marco Vannini Inviato: mercoledì 11 novembre 2009 10.59 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] ticketfreetime & ticketfreetext Ciao Alessandro, I've never used TicketFreeTime b

Re: [otrs] ticketfreetime & ticketfreetext

Ciao Alessandro, I've never used TicketFreeTime but in many case TicketFreeText. This last could be used as special fields that could be filled by customer and/or agent having the availability to decide where they have to be displayed. Furthermore they can be used in agent search. This should be e

Re: [otrs] ITSM Dashboard Buttons

Hi Sarper, now you should have, after pressed "config-item area" button a new icon (a start) at the same menu button level. then you'll be asked and guided to the creation of the predefined object (Computer, Location and son on (it may be different, I've changed all of them to suit our needs). H

Re: [otrs] ITSM Dashboard Buttons

Hi Sarpel Put users in itsm-configitem & itsm-service groups (admin->Users <-> Groups Management) * * *MV * On Wed, Nov 11, 2009 at 10:08 AM, Sarper SARIDAL wrote: > Hi all , > > I have installed the ITSM packages to production OTRS. > > I can use the functionalities but i can't see the buttons :

[otrs] ITSM Dashboard Buttons

Hi all , I have installed the ITSM packages to production OTRS. I can use the functionalities but i can't see the buttons : Service Area , Config Item in the DASHBOARD menu. I think i should enable it somewhere in the AdminSysConfig just like i did for WebMail. But i couldn't find it. Thanks