Hi All,
I found the problem . it should have been :
$Self-{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
Best,
Dave
On 11 dec 2009, at 12:40, Dave Lageweg wrote:
Hi Rory,
Thanks for you comments but that didn't helped.
I have tried the following
Hi,
I'm running into a new problem :-(...
LDAP is working and when i use a username without DOMAIN\ the user login is
successful.
SSO is not working. When i add the following lines in my Config.pm for SSO
$Self-{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';
Login failed. And
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Hi Gerrit,
Question,
Can I set the Expand View in Tickets as the default?
SysConfig Ticket::Frontend::ZoomExpand - but it's a global, not a
personal setting.
regards, T.
- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger
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Hi Norbert,
I want to setup otrs customer users ldap the next way: We want to login
on customer users interface with email address not with LDAP uid.
user record in ou=People
uid=firstname.lastname,ou=People,dc=mycompany,dc=com
email is:
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Hi Dave,
LDAP is working and when i use a username without DOMAIN\ the user login is
successful.
SSO is not working. When i add the following lines in my Config.pm for SSO
$Self-{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';
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Salut Thierry,
Hello,
I'm currently running OTRS 2.3.4 on Ubuntu.
Since I've upgraded from 2.3.2 to 2.3.4 (via ubuntu standard package
upgrade), I don't have access to Package Admin. When I
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Gerrit Tamboer schrieb:
Hello fellow OTRS'rs,
I have a question.
By default the dashboard view for tickets have the following views:
- Reminder Tickets
- Escalated Tickets
- New Tickets
- Open Tickets / Need to be answered
Hi Torsten,
Thanks for your email.
My Authentication needs to take place against the AD with LDAP.
This is working. When a user put in his/her credentials (just username without
domain) it's authenticated successfully against the AD, user can login and if
not yet created in local DB it's
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Hi Chris,
Chris Johnson schrieb:
Greetings,
I have an odd thing happening... I have tickets coming into my queue just
fine via email, but when someone goes to respond to the ticket for the first
time, the Next Action State is set to closed
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Hi Dave,
I just found out that when i enable this rule the complete login is not
working anymore. also manually it's now not possible to login.
$Self-{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';
I guess your
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Hi list,
after a long waiting time an some (IE-specific) bugfixes,
OTRS::CiCS(::ITSM) is finally available for download for OTRS 2.4.x:
http://www.cape-it.de (section downloads)
You may have a look at our demo system (http://demo-otrs.cape-it.de/)
This is a great development..
I have one question..
I have a localized version ?
Did anyone installed this package and had any issues ?
Regards,
Sarper
On Sat, Dec 12, 2009 at 12:46 PM, Torsten Thau torsten.t...@cape-it.dewrote:
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Hi list,
Hi Chris,
I'm afraid it's not that odd at all, it's a know error in 2.4.5 (luckily
with a known solution too...)
see http://bugs.otrs.org/show_bug.cgi?id=4433
Just replace Kernel/Modules/AgentTicketCompose.pm with the new revision:
1.81.2.3
Hi Chris,
Actually, this would not be too difficult to implement. With use of ACLs to
hide/show options depending of the status this can be reached. I would
advise you though to first try to draw the process and the status changes,
make sure it works OK for you and then try to implement it in
Norbert Bede schrieb:
Could somebody tell me, how can I activate decision for customer user ?
Hello Norbert,
if the action AgentTicketDecision is missing in your agent interface
then please tell us some details about your installation.
If you mean, that you would like this action to be
Hi Torsten,
I don't know how feel about your posting. I really like open source software
and the was how it grows and how a community is working on it.
But your posting and your OTRS::CiCs seems to brake the idea of a open
source community.
I did some research on bugs.otrs.org and I was
Frank Tailor wrote :
[...]
It seems that you do modifications to OTRS and just sell it as your own
(which is really _not_ the intention of open source).
Hello Frank,
OTRS::CiCS is an add-on to OTRS, like OTRS::ITSM or OTRS Manager. Users
are informed of this for example in the manual and
Hi Frank,
I don't really see the point of your post. Torsten has developed an
extension to Otrs. The extension is downloadable and released under
Gpl, so there is no such thing as just him selling it.
Contributing to open source projects can be done in a number of ways,
where fixing bugs
Hi Alex,
On Sun, Dec 13, 2009 at 1:07 AM, Alexander Halle ahalle-o...@radprax.dewrote:
OTRS::CiCS is an add-on to OTRS, like OTRS::ITSM or OTRS Manager. Users are
informed of this for example in the manual and they can donwload the CiCS
code under GPL license. Did you know this already ?
Otrs User wrote :
Is it possible that OTRS will send all the open tickets (pending
tickets) everyday in night to list of e-mail ID.
Hello Rupa,
with the stats module you can create a list of tickets matching your
filter criteria. As an output format you can choose a csv file. Since
one can
Frank Tailor wrote :
[...]
Yes. Contribution/backport, that's my point. Why not contributing to
OTRS it self (because most of the changes related to OTRS base, not as a
own extension with new functionality like OTRS::ITSM or OTRS Manager -
by the way, which I really like :) ).
[...]
Well,
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Hallo Liste,
nach langem Warten und einigen (IE-spezifischen) Bugfixes, steht nun
OTRS::CiCS(::ITSM) fuer OTRS 2.4.x zum Download bereit:
http://www.cape-it.de (Abschnitt Downloads)
Wer moechte kann natuerlich einen Blick auf das Demosystem
Hallo,
ich habe das Problem seitdem ich paar Pakete installiert habe, dass die
queues nicht mehr angezeigt werden und ich auch keine E-Mail erhalte bei
neuen Tickets. Nach der Deinstallation der Pakete ging es ein paar
Stunden, aber jetzt auf einmal wieder das gleiche. Ganz merwkürdig
Hat sich grad erledigt! :)
Mit freundlichen Grüßen / Best regards
Christian Bruns
Geschäftsführer
Celeros Online KG
Hauptstr. 32C
22885 Barsbüttel
Germany
Tel: +49 40 20934520-0
Fax: +49 40 20934520-9
E-Mail: i...@celeros.de
Internet: http://www.celeros.de
Geschäftsführer: Christian Bruns
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