[otrs] odd "slurp_filename" error

Hey, Hi, Guys, Quick question, please, does any one know what/how/why/etc we are seeing these types of entries in the log on this OTRS server? What is unusual to me is that www.personaltelco.net is our city's free WiFi provider and their name is showing up here, so this makes me think that some

Re: [otrs] Deleting Customers and It's users

Hi, \Use the link http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=4&ItemID=54to delete the ticket from OTRS. As per my knowledge it is not possible to delete the user and group from OTRS, instead of that you can inactive the group and user. Regards Sourabh Sarwate On Thu, Feb 25,

Re: [otrs] propagation of tickets to multiple queues

Hi, Install the MasterSlave Package.With this package you can link the ticket of same nature,and handle it collectively. Once the Master ticket get closed all slave ticket get closed automatically and the solution text for the master ticket will also sent to the all customer of slave ticket. Rega

Re: [otrs] Additional Fields in Customer Interface

Hi All, Anyone have suggestion for my request. Regards Sourabh Sarwate On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate wrote: > Hi All, > > Is their any way to add some additional fields in ticket details at > customer interface side. I want to add a filed Customer ID with the existing > fie

Re: [otrs] how to upgrade the OTRS 2.4.5 to 2.4.6

Is the upgrade more complex if packages such as OTRS-CiCS-ITSM are installed? What would the correct upgrade order be in this case? Thanks! Robert On Wed, Feb 3, 2010 at 9:07 AM, David Holder wrote: > rpm -Uvh otrs-2.4.6.xxx.rpm > > then restart your MYSQL/Apache services. > > Regards, > >

[otrs] propagation of tickets to multiple queues

Hi all, I'm trying to figure out the way how I can propagate tickets from one queue to another. Let me explain...in our company we have several different builds which are used by different customers... for example customer A has build 1.2, customer B has build 1.3 - which is an improved vers

[otrs] JS fuction to validade if a FreeTExtField is numeric

Hi all, The scenarios is this, I have a freeTextField which needs to be a number, can anyone help me to write a Javasscript function to do this? My problem is not how to write the function, it is how do I get the freetextfiel value. Thanks in advance, João Zorro Managed Services ...

Re: [otrs] otrs2

Probably the easiest way to set the password is NOT via the database as the database stores the password in a hashed format; but to use the otrs.SetPassword script you'll find in otrs/bin. On 25 Feb 2010 18:26, "Leonardo Certuche" wrote: Of course you can! Run the following query, then try to c

[otrs] migrating OTRS

I have a custom install of OTRS 2.2.5 and I want migrate all the data to a new OTRS 2.2.7, what is the easiest way to go about this? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. S

Re: [otrs] themes and freefields

Phillipe, I'd be interested in knowing how you eventually resolve this. I'd like to do something similar. Thanks, Justin Noel http://www.calendee.com On Wed, Feb 24, 2010 at 2:12 AM, Martignier, Philippe < philippe.martign...@wipo.int> wrote: > Hi there, > > > > I use OTRS for different depar

Re: [otrs] otrs2

I just tried that, it didn't work...is there a way I can change it in the phpmyadmin?? Andrew Meyer ame...@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-

Re: [otrs] otrs2

hi, if this is a new install, then the password for r...@localhost will be root Regards, This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you

[otrs] otrs2

I am in the process of migrating OTRS from our current server to a Virtual server. Unfortunately I'm having problems logging in, this is a Debian (latest) install. When I try to login as r...@localhost / password it tells me it's incorrect. I can't login to mysql, but I can get to phpmyadmin to

Re: [otrs] can't find cron job example file in /var/cron

See if this older post helps you out. http://www.mail-archive.com/otrs@otrs.org/msg27385.html Thanks Henry On Wed, Feb 24, 2010 at 9:16 PM, Gregory Heffron wrote: > The OTRS manual says: > > If you want to fetch your mail automatically every ten minutes, you can > use a cron job and the example

[otrs] Deleting Customers and It's users

Hi Folks, After deploying otrs newly in a server, I would like to get rid of the imaginary users (test users) from otrs. I deleted all the tickets created with Generic Agent, and I would like to get rid of those test users. Since all the tickets and users were test users, I am really not worried a

[otrs] TIP : Max File Upload Size

I was running into a problem where uploading attachments to a ticket failed. Instead of getting a warning after waiting for the upload, the page would just refresh and the attachment would not be there. I thought updating the WebMaxFileUpload setting in Config Options: Framework -> Core::Web woul

Re: [otrs] Stats

Hi, Here is the output: [r...@otrs ~]# perl -MCPAN -e shell Can't locate CPAN.pm in @INC (@INC contains: /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0

Re: [otrs] Performance Tuning

* Raphael Thoma : > as storage. We'd like to tune the performance with measures mentioned > in the docs. A few questions came up on those steps: > > TicketStorageModule: in use: ArticleStorageDB / want to use: > ArticleStorageFS > - Are all attachements stored in one directory? Or are the divided

[otrs] Performance Tuning

Hello We are running currently running an OTRS 2.3.5 with a >30G mysql db as storage. We'd like to tune the performance with measures mentioned in the docs. A few questions came up on those steps: TicketStorageModule: in use: ArticleStorageDB / want to use: ArticleStorageFS - Are all attache

Re: [otrs] Email ticket feature gone?

Hi Kim, For some reason it's just not visible in the demo system. The e-mail ticket feature is still available in 2.4. Regards, David 2010/2/25 Duggen, Kim Nena ( USO ) > Dear all, > > after wanting to update our OTRS to Version 2.4 I checked the demo system > on the webpage of OTRS. On this

Re: [otrs] Stats

Now that a GCC compiler is installed, can you please try the following: - yum install GD - *perl -MCPAN -e shell *then type Install GD And if it fails, please output what is displayed after performing the above. Regards, On Thu, Feb 25, 2010 at 1:02 PM, Guy Baxter wrote: > Thanks, >

[otrs] Email ticket feature gone?

Dear all, after wanting to update our OTRS to Version 2.4 I checked the demo system on the webpage of OTRS. On this demo the feature Email ticket seems to be missing. Please tell me, if this feature is not available anymore or if the demo is buggy. Thanks in advance. Mit freundlichen Grüße

Re: [otrs] Stats

Thanks, This has allowed the install scripts to run, but when doing a otrs.checkModules, GD is still not showing as being installed! I have restarted the OTRS service and it is still the same! Thanks. This email and any attachments are confidential and are intended solely for the use of the

[otrs] How to split quotes in html format

Hi, we have recently upgraded to 2.4.7 and activated the WYSIWYG html email support. However, I did not find a way to split quoted emails in my reply which makes it difficult to answer emails including several questions. Obviously it is possible to remove the complete quote, but we would like

Re: [otrs] Error After Installation

Well, I don´t know how OTRS works on Windows. So I can you give you an URL where you can finde a Guide. http://doc.otrs.org/2.4/en/html/c444.html There you should be able to find any thing you need to know. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom

Re: [otrs] Error After Installation

Sorry, I forget to mention I am using windows. I guess all DB and other components are installed at installation time only. OR do I have to install separately? Warm Regards, Darshak Modi Elitecore Technologies Ltd +91 9909008245 _ From: otrs-boun...@otrs.org [mailto:otrs-

Re: [otrs] Error After Installation

Hi, which OS are you using and what DB? You can just test if the connection is working by logging in with the db otrs user and the set password for the otrs user into your database. I can´t remeber if the user is created with the installation routin or not, but if not then you´ll have to create a

Re: [otrs] Error After Installation

Can you guide me how to do for DB part? How do I set it? Is there any document available? Warm Regards, Darshak Modi Elitecore Technologies Ltd +91 9909008245 _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Markus Moj Sent: Thursday, February 25, 2010

Re: [otrs] Error After Installation

Hi, The URL looks like to be correct http://192.168.9.171/otrs/index.pl You can change it in your Apache configuration file. Is your otrs user able to connect to your database? Have you set the right permission with the permission script from otrs? Mit freundlichen Grüßen / Kind regards Markus

Re: [otrs] Error After Installation

Thanks dear. I am not getting any page to enter username, password. I am just typing http://192.168.9.171/otrs/index.pl & how to change that? Warm Regards, Darshak Modi Elitecore Technologies Ltd +91 9909008245 _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] O

Re: [otrs] Error After Installation

Thanks dear. I am not getting any page to enter username, password. I am just typing http://192.168.9.171/otrs/index.pl & how to change that? Warm Regards, Darshak Modi Elitecore Technologies Ltd +91 9909008245 _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] O

Re: [otrs] Error After Installation

I would say you are using a wrong passwort to get access to your otrs installation. user : r...@localhost pass : root You should change the password after your first login or disable the user and create a new one to administrate otrs. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrast

Re: [otrs] Customer with multiple IDs, too much IDs

> 2) follow the "Customer with multiple IDs" procedure 2 or 3 times adding > other "customer_ids" rows (customer_ids1, customer_ids2, customer_ids3) I tried to do this but it does not work. Let me know if you have better ideas... Thanks Alessandro Cortiana --

[otrs] Error After Installation

I have installed OTRS for windows. Its installed successfully. But when I try to access web it give following errors. Error: Access denied for user 'otrs'@'localhost' (using password: YES) In Apache logs it shows [Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Use of uninitialized val

[otrs] Draft implementation

Hi there, Just to know if I am the only admin to receive that request: All my agents (different departements) ask for a draft feature ala outlook I told them to use two workaround: 1) right click on the icon of their choice, go on with the new window and come back to the previous on

[otrs] PostmasterFollowUpSearchInBody: Multible ticketreferences - multible followups?

Dear all, i have activated PostmasterFollowUpSearchInBody which works fine for 1 ticket reference Follow-up is created as expected! Is it possible to add more than one ticket reference in the body in order to get the mail as Follow-up to all of the referenced tickets? eg in Ticket body: