Hello;
I'm using OTRS 2.4.5.
I have not created any customer users yet as none of the customer is allowed
to login to the system, this is just to keep track of e-mail tickets
submitted by the customer and I already have thousand tickets from 80
customers.
Now, I want to use customer gro
Hi All,
Does anyone know where I can change the OTS Logo in the printed stats reports?
I need to change the OTS logo by my client logo. And where can I change the URL
that appears in the bottom of the report
(http://yourhost.example.com/otrs/index.pl) ?
Thanks in advance,
Best Regards
João
Hi,
I've set up some custom notifications in my OTRS system, specifically to
email an internal mailing list when one of my customers opens a new
ticket. The content of the notification is some attributes (priority,
service, etc) plus the body of the new ticket.
However, these notification me
Hello!
How can I change font for graphs in the stats module? I have problem
with displaying non-latin characters.
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Hello all,
I am beginning to use otrs(v2.4.7) on FreeBSD 8 release. I want to disable,
or cancel the create new account in /otrs/customer.pl page. Could someone
tell me how to do that?
Thanks!
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Mika Chu
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Hello list!
We're using OTRS with ITSM and we're using the SystemMonitoring Package to
update the Incident State of CI's based on Nagios mails we get. That means,
as soon as Nagios sends a mail with a host/service down notification, we
mark the System as having an Incident, which in it's turn help
