[otrs] -e: print() on closed filehandle LOG error

Hello there!, We're facing a problem with OTRS that hopefully you'll help us resolving, here is the description: We're running OTRS 2.4.5 on a openSUSE 10.3 (i586). It's been working great since last year but today users started to experience the following weird behavior: Clicking on any button t

[otrs] Error Ajax no defined

Hi I configured the OTRS, When search a Customer in AgentTicketPhone, don`t search service associated to customer. Navigator show the Follow error: Ajax is no defined. Somebody knows what happened Hardware: CPU: AMD Opteron 2.193 Mhz Memory: 4000 MB OS: Debian DB: MySql Version Otrs 2.4 Nu

Re: [otrs] FAQ search function - only single-word searches work

Michiel -- Thanks so much. Do you know when 2.4.8 will be available? Meanwhile, I'd like to put in some text directing users to use a single word in their searches. I've looked through the .dtl files in otrs/Kernel/Output/HTML/Standard but can't find the one that builds this form: http://s

Re: [otrs] From Suse to Debian

Hi, On 13.04.2010, at 19:05, Adrián Fernández Leiro wrote: > I'm going to migrate my server from Suse to Debian. > I know that Debian has 2.2.7, and I have OTRS 2.4.7 on that Suse > Can I just backup the mysql data, export all configuration data (as > administrator agent -> admin -> sysconfig ->

[otrs] From Suse to Debian

Hi everybody, I'm going to migrate my server from Suse to Debian. I know that Debian has 2.2.7, and I have OTRS 2.4.7 on that Suse Can I just backup the mysql data, export all configuration data (as administrator agent -> admin -> sysconfig -> download all system config changes) and then rest

[otrs] Sort of ticket : how to identify phone tickets?

Hi there, An important question, is there a way to identify phone tickets against email tickets or automatic tickets generated by incoming emails? I saw nothing Any help very welcomed. Cheers Philippe Philippe Martignier Communications Division Customer Service Section Email : philippe.ma