Re: [otrs] RE : Hide SPAM-Tickets on the dashboar d

Hi, On 13.05.2010, at 19:58, Ivan De Masi wrote: > Or would only a "move into" right also prevent OTRS to show the tickets on > the dashboard? Yes. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.

[otrs] Customer theme

Anybody know a way to change the current theme for all customers at once? Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.com Web: http://www

Re: [otrs] RE : Hide SPAM-Tickets on the dashboar d

Am 12.05.2010 16:21, schrieb Florian Houel: > Maybe change the group on this SPAM queue to a new "spam" group. Since no > user will have right to this, they will not see it. > > You'll probably want to keep some rights for admin people, in the > user<->group screen. Hi Florian, but this would

[otrs] Modifying label and display order of default ticket fields

Currently I have gotten OTRS running with an oracle backend and trusting apache's mod_auth_kerb authentication to our domain. I've also added several freetext fields to our ticket views. However, my end users want me to change the display labels on a number of the fields and reorder how they di

[otrs] Incomplete installation of any package with DB support

Could someone give me a work-around to this issue? I tried to create manually the table and it's works but I'm not sure to have created all the necessary items. PROBLEM DESCRIPTION === Any installed package with DB Support doesn't works. Probably it depends on the incorrect syn

Re: [otrs] Can't locate object method "AllLinkedObjects" via package Kernel::System::LinkObject

Hello, Following these instructions, configItems are not accessible, the error: Got no EncodeObject ! at ../ ..//Kernel/System/General Catalog.pm line 86 Migration steps to version 2.3 worked well, but the way to 2.4 fails Thank you Un saludo Manuel Fernández Panzuela 2010/5/12 Udo Bretz

Re: [otrs] Using ACLs to control default note text

Hi, On 12.05.2010, at 19:12, johnbarr...@mail.com wrote: > Is it possible to use ACLs to make the default note text for new telephone > tickets different depending on the group that the user is a member of? > > At the moment I have our test system set up so that an ACL controls the list > of a

Re: [otrs] Setting up emailing (sendmail)

Hi, On 12.05.2010, at 13:28, Guy Baxter wrote: > I have OTRS 2.4.7 installed, and want to use sendmail as i don't want to > use up a pop 3 license for each of the email queues we will need. > > So, sendmail has been setup for to allow relaying to/from our mailservers > > I can email the otrsu.

Re: [otrs] How to Ticket feedback in OTRS

Hi, On 13.05.2010, at 14:09, Otrs User wrote: > Can somebody Tell me if we can have a online survey for tickets closed throu > OTRS yes ;-) Just install the package “Survey” via OTRS Package Manager and play around with that. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck

[otrs] How to Ticket feedback in OTRS

Hi Can somebody Tell me if we can have a online survey for tickets closed throu OTRS - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

[otrs] issue with the customer ‘Submit a follow up message’

Hi All, I’m having a issue with the customer ‘Submit a follow up message’ option, this is how my issue begins, I have several queues eg :- CCBS and ROAM now customer can create ticket under those 2 queues but agent will move the tickets from above mention queue to a another queue call IMPL wh