Hi,
In SysConfig *Ticket -> Frontend::Customer::Ticket::ViewNew,
CustomerPanelSelectionType: SystemAddress* you are also able to list
only otrs email adress instead of OTRS queues.
If you have x queues attached to otrsaddr...@company.com, you can just
list otrsaddr...@company.com
Hope this h
Hi again,
Well, a week and a weekend more with only the upgraded installation doesn't
seem to bulk-delete as mentioned below.
Can anyone then confirm (or deny) that the bulk-deleting in the log is
supposed to happen after switching ArticleSearchIndex and IndexAccelerator
to "StaticDB"?
Hi Mike,
> We've been using email addresses as customer IDs, which frequently leads
> to duplicate CustomerIDs for the same person if they have multiple email
> addresses.
>
> I see that this is a common issue, with a "bug" report filed:
> http://bugs.otrs.org/show_bug.cgi?id=3770
>
> The bug in
Hi Siva Prasad,
> I have OTRS 2.4.7 please let me know how can i configure webmail on OTRS.
...once Webmail is installed an agent user needs to configure his/her
webmail related settings (IMAP-host, user and password) in his/her
personal preferences.
regards, Torsten Thau
--
** Besuchen Sie
Hello Phil,
> It is probably going to be easier for us to assemble this data for each
> customer, and directly update the OTRS database ‘customer_user’ table, than
> it is for us to write the fields into our eDir schema and then synchronise
> this with OTRS’s tables.
Actually you don't need
hi ,
I have OTRS 2.4.7 please let me know how can i configure webmail on OTRS.
Thanks
Siva Prasad
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