Hi there,
as you can see in the subject I´m having trouble to connect to the cvs
source from OTRS. Each time I want to connect to : cvs
-d :pserver:anonym...@source.otrs.org:/home/cvs login
I only get an cvs [login aborted]: connect to [source.otrs.org]:2401
failed: Connection timed out
Can a
HI,
On 30.06.2010, at 13:22, Leonardo Certuche wrote:
> >From 2.4.5 (I think), there's Notification(Event) at
> >/otrs/index.pl?Action=AdminNotificationEvent
> You can configure any notification there to be sent to anyone
>
> Leonardo Certuche
> www.itconsultores.com.co
For new ticket creatio
Hi,
On 29.06.2010, at 14:13, McCarroll, Robert wrote:
> Because most of my customers do not have an e-mail address, I changed
> Kernel/Config.pm such that the customer user list field parameters read:
>
>CustomerUserListFields => ['first_name', 'last_name'],
>
> and commented out the
Hi,
On 29.06.2010, at 13:53, Ulrich Gøhns wrote:
> In the agent module I want to be able to show different services based on
> what queue the agent picked when creating a phone- or e-mail ticket.
>
> Example:
>
> Agent picks the Service Desk queue => Services shows: Computer, Printer,
> Har
Hi,
On 30.06.2010, at 16:14, Alan Creed wrote:
> Could be this an issue with 2.0.4?
Could be … please test and report to bugs.otrs.com in case.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leid...@leidex.net
nils.leid...@otrs.com
http://webint.crypt
hi,
I mail several times reagrading upgrade issue. I am facing a problem while
upgrading from 2.04 version to 2.47.
I followed every steps its upgraded nicely but there is a very big problem
encountered. The image will tell the story.
I got the following syslog while selecting any ticket.
*J**Ju
Solved issue with little bugfix http://bugs.otrs.org/show_bug.cgi?id=3158
On 28 июн, 22:24, Nils Leideck - ITSM wrote:
> Hi,
>
> On 28.06.2010, at 13:46, Ruslan wrote:
>
>
>
>
>
> > Hello everyone i'm got little issue with escalation of tickets with
> > "Pending reminder" status.
> > In my defa
t !!! btw, waiting one for android soon ;)
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Message: 4
Date: Wed, 30 Jun 2010 15:54:49 +0530
I think probably the best way (at least on Unix boxen) would be an SNMP hook
(via snmpd?) that would allow for querying of ticket types based on parameters
such as queues, state, average first response, time to close, etc. This may
already be possible via command line (which I believe could be c
Yes, we will.
Could be this an issue with 2.0.4?
Can anyone confirm??
Thanx
From: nils.leid...@leidex.net
Date: Wed, 30 Jun 2010 00:47:35 +0200
To: otrs@otrs.org
Subject: Re: [otrs] Cant create more than 2 sub-queues
Hi,
On 29.06.2010, at 23:48, Alan Creed wrote:
Hi, queue3 is se
Hi, it happens with all lvl 3 queues.
Thanx!
> From: baldwin.bryanmich...@gmail.com
> To: otrs@otrs.org
> Date: Wed, 30 Jun 2010 09:56:26 +1200
> Subject: Re: [otrs] Cant create more than 2 sub-queues
>
> Hi Alan,
>
> You might also want to try creating test tickets and moving at least
after upgrationa i get following logs..
1]: Need TicketID!
Jun 30 14:17:34 newotrs-oslo OTRS-CGI-1[797]:
[Error][Kernel::System::Ticket::Permission][Line:3001]: Need TicketID!
Jun 30 14:17:34 newotrs-oslo OTRS-CGI-1[797]:
[Error][Kernel::System::Ticket::Permission][Line:3001]: Need TicketID!
Jun
Could you check the image. after upgradation from 2.04 to 2.4.7 i.ve faceing
the problem.
Please take a look at the image. its not showing lots of information.
I've followed every steps of upgradation. from 2.1>2.2>2.3>2.4
Can some suggest what wrong with me?
-ekram
pleasecheck
Description: Bin
can somebody tell why this happening?
Error][Kernel::System::Ticket::Permission][Line:3001]: Need TicketID!
-ekram
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>From 2.4.5 (I think), there's Notification(Event) at /otrs/
index.pl?Action=AdminNotificationEvent
You can configure any notification there to be sent to anyone
Leonardo Certuche
www.itconsultores.com.co
On 30 June 2010 06:09, Siva Prasad wrote:
> How can I enable the notifications to be sent
How can I enable the notifications to be sent more ever we do not have
customers all are internal agents
On Wed, Jun 30, 2010 at 4:18 PM, Leonardo Certuche <
leonardo.certu...@itconsultores.com.co> wrote:
> Hi,
>
> There is no need to postmaster filter as long as the subject of the
> original n
Hi,
There is no need to postmaster filter as long as the subject of the original
notification remains intact (for the ticket part, at least).
So for example if the subject of the notification sent to your customer when
a ticket is created looks like:
[Ticket#1052405] A new ticket has been create
Hi All,
My scenario is like this.
I created a ticket in OTRS and after that If I'm going to receive any
updates to that ticket by POP3 POstmaster, I want to create a post master
filter where it adds the email as a note to the exisiting ticket rather than
creating a new ticket for that.
One of t
http://otrs.org/news/2010/otrs_app/
Really great !!! btw, waiting one for android soon ;)
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Good day.
We are using otrs to resolve incidents from external clients, and we are
using Customer Groups feature.
Now we need to use OTRS for internal company's purpose, so every
employee will auth using LDAP.
But i got problems with groups - i can't find a way to setup groups for
customers aut
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